In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2024 - 10:00 CDT
Scheduled - As remediation work continues relating to the outages last weekend, we want to proactively notify clubs that there is a maintenance effort planned between 10AM-12PM CT on both Monday (6/17) and Tuesday (6/18).
We do not expect any system downtime during this work, but understand that there is potential for some hiccups during this scheduled maintenance window.

Any further needed updates will be communicated on this alert.

Jun 18, 2024 10:00-12:00 CDT
Investigating - We are aware of an issue with Facebook's inability to integrate leads into ClubOS, and are working with both the Meta and ClubOS teams to find a solution. In the meantime if you are using Facebook lead forms, you will need to manually enter leads - We suggest using your club's landing page as your lead form to ensure that leads are being entered in a timely manner. An update will be provided when the root cause has been identified and work towards a fix is in progress.
Apr 05, 2024 - 16:24 CDT
Update - Update:
Dashboard and Club Hub - Both systems should be fully operational.
Online Sign Up - All data from Online Sign Ups submitted during the outage should now be visible.
Key Fobs - All active key fobs should be working as expected.

We will continue to monitor these systems closely until marked as resolved.

IMPORTANT: As remediation following the weekend incident continues throughout the coming weeks, clubs may experience intermittent issues with systems. When significant periods of downtime are expected, the team will provide updates as able.

If you're still experiencing issues with any of the above, please call ProVision at 866-315-0777 or submit a ticket at support.anytimefitness.com

Jun 10, 2024 - 16:56 CDT
Update - Thank you for your patience as the team continues to swarm around all the work needed to get systems up and running. They’ve been working 24-7 to reach resolution and provide stability for these systems, knowing how critical they are to club operations.

While Club Hub was restarted Saturday evening, not everyone has access consistently. As noted in a previous update, some services may be intermittently available while the team works through to resolution.

Restoration work is also continuing on AF Dashboard. The team anticipates it will be back online in the next few hours. Again, just like with Club Hub, the Dashboard may not be accessible consistently while the team works through resolution.

Tip: If you need access to the Dashboard to reset your Club Hub password or download the latest Club Hub app, you MIGHT be able to gain access directly into the Resource Center via this link resourcecenter.sebrands.com.

What to Expect Next

The team understands there’s frustration and many questions based on this lengthy outage. See below for some FAQs to address common scenarios that have surfaced on Workplace. To keep the system informed, you can expect an official update once daily via a Dashboard post, on Workplace, and an email throughout the next several days.

For general updates on the progress of systems restoration, please subscribe to the Tech Status Alert. https://status.anytimefitness.com/incidents/fjclqvbszckb

Jun 09, 2024 - 15:05 CDT
Monitoring - The team has begun restoring systems. They’ll continue to monitor the progress overnight. Please note that some services may be intermittently available while the team works through to resolution.

Watch for another brief update once the team determines everything is running as expected.
Additional updates will be provided as circumstances permit.

Jun 08, 2024 - 17:53 CDT
Update - The team has identified all the necessary fixes and is completing the backend steps needed in prep for Club Hub and other systems to return. The ETA for systems to begin coming back online is still soft, but likely late afternoon. This is not a guaranteed timeframe. There will be testing throughout the process and things may take longer. Please note that some services may be intermittently available while the team works through to resolution.

The focus continues to be all hands on deck to resolve these issues. We will send additional updates as progress is made toward fully restoring all systems. Watch for another communication later today.

Best Practice Sharing for Offline Sales
In the meantime, please use this Workplace post to share best practices and ask questions about how other clubs manage membership sales while systems are down. To help streamline the conversation around this topic, the team will be redirecting any operational tips to this single post for the time being.
https://afnorthamerica.workplace.com/groups/504738617560535/permalink/1213394436694946/

Jun 08, 2024 - 12:27 CDT
Update - Based on the complexity of this incident, it is likely that work to resolve the system outages will continue through the weekend. Multiple teams are working together in shifts to ensure continuous progress 24-7 until all issues are resolved. The team has also enlisted the help of some 3rd party experts to assist in this situation.

Please note that some services may be intermittently available while the team continues to work through to resolution.

In the meantime, here are some creative ways clubs have found to work around the outages:
- Online Sign Up: Some franchisees have had luck signing new members up through their website and having them download the app for Access Pass. Others have used Online Sign Up and then the club generates a trial membership via Club OS. Once things are fully operational, they can then transition these trial memberships into permanent activations by entering key details into Club Hub.
- Paper Agreements: If your club has paper agreements on hand, that’s also a great option. Based on some feedback from clubs, they’ve even been able to activate a new key fob swipe at the door.
- Healthy Contributions (HC): The HC website is working for memberships like PPV that are processed through their site.

The focus right now is all hands on deck to get things up and running. Watch for another update by mid-day Saturday.

Jun 07, 2024 - 16:38 CDT
Update - We are continuing to work on a fix for this issue.
Jun 07, 2024 - 15:07 CDT
Update - We are continuing to work on a fix for this issue.
Jun 07, 2024 - 13:55 CDT
Update - We are continuing to work on a fix for this issue.
Jun 07, 2024 - 13:07 CDT
Update - We are continuing to work on a fix for this issue.
Jun 07, 2024 - 11:54 CDT
Update - We are continuing to work on a fix for this issue.
Jun 07, 2024 - 10:43 CDT
Identified - We are now working to implement a fix and bring back system functionality as we are able.
Jun 07, 2024 - 09:43 CDT
Update - We are continuing to investigate this issue and are actively working to resolve as quickly as possible.
Jun 07, 2024 - 08:54 CDT
Investigating - Unfortunately, network maintenance is extended. This will impact ClubHub, Dashboard and some portions of the Anytime Fitness App.
Jun 07, 2024 - 05:17 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Technology ? Under Maintenance
Access Pass ? Operational
AF App ? Operational
AF Coach App ? Operational
AnytimeFitness.com ? Operational
Club Hub ? Under Maintenance
Coaching Dashboard ? Operational
Dashboard ? Under Maintenance
Door Service ? Operational
Fab 5 ? Operational
Gym Reservation System ? Operational
Online Signup ? Operational
Vendor Portal ? Operational
Who's in the Club ? Operational
Partners ? Operational
ABC Fitness Solutions ? Operational
Club Connect ? Operational
Club OS ? Operational
Healthy Contributions ? Operational
Medallia ? Operational
Meta Operational
Outlook ? Operational
ProVision Security ? Operational
Salesforce ? Operational
Smart Engagement Operational
Resources ? Operational
Anytime Academy ? Operational
Brand Marketing Center ? Operational
Ideas Portal ? Operational
Support Portal ? Operational
Workplace ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2024

Unresolved incident: Planned Network Maintenance 2/2.

Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 CDT
Scheduled - As remediation work continues relating to the outages last weekend, we want to proactively notify clubs that there is a maintenance effort planned between 10AM-12PM CT on both Monday (6/17) and Tuesday (6/18).
We do not expect any system downtime during this work, but understand that there is potential for some hiccups during this scheduled maintenance window.

Any further needed updates will be communicated on this alert.

Jun 14, 11:34 CDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 09:59 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 14, 09:43 CDT
Investigating - We are currently investigating an issue where trying to load Fab 5 is giving an error page. An update will be provided when we have identified the issue.
Jun 14, 09:33 CDT
Resolved - This incident has been resolved.
Jun 14, 09:27 CDT
Monitoring - Club OS reports that they have deployed a fix. We are monitoring this for results in order to confirm this is resolved.
Jun 14, 09:14 CDT
Identified - We have notified Club OS of an issue we have identified that is affecting time zones within Club OS and AF App. An update will be provided when a fix has been released.
Jun 14, 07:45 CDT
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Jun 9, 2024
Jun 8, 2024
Jun 7, 2024
Resolved - We have concluded work for this evening and are marking this as resolved at this time.
Jun 7, 04:19 CDT
Update - We are continuing to investigate this issue.
Jun 6, 21:11 CDT
Investigating - We are currently investigating an incident and expect that you may experience issues using some of our applications.
Jun 6, 19:18 CDT
Jun 6, 2024
Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 13:14 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 12:59 CDT
Identified - This issue has been identified to be related to the recent update pushed out for Club Hub this morning, and we are quickly working to deploy a fix.
Jun 4, 10:32 CDT
Investigating - We are currently investigating an issue where Access Pass is not available as a preferred method of access in Club Hub. At this time, clubs may only see the Key Fob option when selecting club access type.
An update will be provided when we can identify the root cause of this issue.

Jun 4, 09:50 CDT