All Systems Operational

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Technology Operational
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Operational
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
Recovery Services Operational
BDA Operational
Partners Operational
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Operational
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Meraki Operational
BDA Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Global – Jira Service Management – Scheduled Maintenance Nov 6, 2026 20:00-22:00 CST

What's Happening
Jira Service Management (JSM) will undergo scheduled maintenance on Friday, November 6, 2026, from 8:00 PM to 10:00 PM EST.

Impact
During the maintenance window, Jira Service Management will be temporarily unavailable at various times during the maintenance, and and users will not have access to the platform.

What You Need to Do
Please plan accordingly and submit any non-urgent support requests before or after the scheduled maintenance window.
For urgent assistance during this time:
Domestic Users: Contact Technical Support at 651-438-5120.

Jira Service Management access is expected to return to normal once maintenance is complete.
Any tickets submitted during the maintenance window will sync once maintenance has been completed.

Posted on Nov 05, 2026 - 08:04 CST

Scheduled Maintenance - Remaining Domestic Clubs- Access Control Firmware v95 Release Nov 9, 2026 11:00 - Nov 12, 2026 11:00 CST

What’s Happening: We are deploying Firmware v95 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:

Remaining Domestic Clubs

Begins: November 9, 2026, at 11:00 AM CT

Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update, please report them through your standard support channel.

Posted on Oct 23, 2026 - 08:46 CDT

Nov 6, 2026

No incidents reported today.

Nov 5, 2026

Completed - The scheduled maintenance has been completed.
Nov 5, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 11:00 CST
Scheduled - What’s Happening: We are deploying Firmware v95 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:

FAC, Minnesota Clubs

Begins: November 2, 2026, at 11:00 AM CT

Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update, please report them through your standard support channel.

Oct 23, 08:44 CDT

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Resolved - The issue affecting Power BI reports has been resolved, and reporting services have returned to normal operation.

Users can now access and load reports without delays or timeout messages.

If you continue to experience any additional reporting issues, please submit a support ticket for further assistance.

Oct 26, 10:53 CDT
Investigating - We are currently investigating degraded performance affecting Power BI reports. Users may experience slower report loading times or intermittent timeout messages.

Impacted reports include:

AF App Metrics

AF Access Pass Billing Report

Coach Engagement Report

Fab 5

Fab 5 Detailed

Microsoft has acknowledged the service disruption, and our teams are monitoring the situation as the provider works toward resolution.

We will provide additional updates as more information becomes available.

Oct 26, 09:41 CDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.