Monitoring - A temporary fix has been implemented and is significantly reducing the number of impacted Online Signups. We are continuing to monitor performance while we work toward a permanent solution.
In some cases, a member may successfully complete their Online Signup, but their membership record may take up to 24 hours to appear in Club Hub and ABC.
If a member’s record is not appearing after completing an Online Signup, clubs may submit a Support ticket at any time for assistance.
Jul 11, 2026 - 14:56 CDT
In some cases, a member may successfully complete their Online Signup, but their membership record may take up to 24 hours to appear in Club Hub and ABC.
If a member’s record is not appearing after completing an Online Signup, clubs may submit a Support ticket at any time for assistance.
Jul 11, 2026 - 14:56 CDT
Investigating - We are investigating a sporadic issue impacting some completed online signups.
In certain cases, a member may complete the online signup process, receive their agreement, and have payment processed successfully; however, the corresponding member record may not appear in Club Hub as either a prospect or member.
Our team is actively reviewing the issue to identify the cause and determine the appropriate resolution path.
We will provide another update as additional information becomes available.
Jul 08, 2026 - 15:45 CDT
In certain cases, a member may complete the online signup process, receive their agreement, and have payment processed successfully; however, the corresponding member record may not appear in Club Hub as either a prospect or member.
Our team is actively reviewing the issue to identify the cause and determine the appropriate resolution path.
We will provide another update as additional information becomes available.
Jul 08, 2026 - 15:45 CDT
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.
We will provide another update once additional information is available.
Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
We will provide another update once additional information is available.
Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.
Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.
Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.
For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.
Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.
For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.
This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026
Locations that had SMS texting set up before January 26, 2026 are not affected.
Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.
Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.
Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT
This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026
Locations that had SMS texting set up before January 26, 2026 are not affected.
Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.
Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.
Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT
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Technology
Partial Outage
Access Pass
Operational
AF App
Operational
AF Coach App
Operational
AnytimeFitness.com
Operational
Club Hub
Partial Outage
Coaching Dashboard
Operational
Dashboard
Operational
Door Service
Operational
Fab 5
Operational
Online Signup
Partial Outage
Vendor Portal
Operational
Who's in the Club
Operational
Power BI
Operational
Recovery Services
Operational
Partners
Degraded Performance
ABC Fitness Solutions
Operational
Club Connect
Operational
Club OS
Degraded Performance
Healthy Contributions
Operational
Medallia
Operational
Meta
Operational
Outlook
Operational
ProVision Security
Operational
Salesforce
Operational
Smart Engagement
Operational
Resources
Operational
Anytime Academy
Operational
Brand Marketing Center
Operational
Ideas Portal
Operational
Support Portal
Operational
Workvivo
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.