Meraki Mobile App Latency
Identified - Meraki has identified a fix for the impact affecting cameras and live footage in the iOS and Android Meraki mobile app. The fix is currently under review by the Meraki team.

Workaround: Please continue using the Meraki web version to access cameras and view live footage.
We will provide another update as progress continues.
Sep 16, 2026 - 10:08 CDT
Investigating - We are currently investigating an issue affecting the iOS and Android mobile apps where cameras and live footage may fail to load.

We have contacted Meraki directly regarding the issue and are awaiting further guidance.

Workaround: In the meantime, please use the web version to access cameras and view live footage.

We will provide another update as more information becomes available.
Aug 14, 2026 - 15:28 CDT
SMS Texting Temporarily Unavailable for Subset of Locations
Update - Our team aligned with the carriers on a proposed solution covering how the privacy policy, terms of use, and Marketing SMS disclosures are presented. As we moved through the process, one of the carriers shifted its position and is now requiring separate affirmative consent for both transactional and marketing SMS messages. We are actively working to ensure the legal basis for that transactional SMS requirement, as our goal is to minimize friction during lead capture while also scaling SMS opt-in capabilities across the domestic system.

An internal cross-functional team that includes Legal, Brand/Conversion, and Operations is aligned on the issue and actively working toward a solution. The team plans to resubmit an updated approach asap.

We understand the impact this has on clubs that rely on SMS as a key communication channel, and we appreciate your patience while we work through the carrier requirements and approval process. We will continue to share updates as additional information becomes available.
Aug 04, 2026 - 11:27 CDT
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.

We will provide another update once additional information is available.

Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.

Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.

Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.

For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Operational
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Operational
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
Recovery Services Operational
Partners Degraded Performance
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Degraded Performance
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Meraki Degraded Performance
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

US - First Billing Cycle After Term Membership Auto-Renewal
Resolved - ABC has corrected the impacted membership agreements and resolved the issue affecting term memberships in the US.
The affected billing periods have been addressed, and no further action is required at this time.
Sep 16, 09:13 CDT
Identified - We have identified an issue affecting some term memberships set to auto-renew in the US.

Impact
The first billing cycle may not process as expected when a term membership transitions to an open-ended membership.
Previously processed payments are not impacted.

Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods.
We will provide another update as more information becomes available.
Sep 3, 15:54 CDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

AF Access Pass Issue for Android Users
Resolved - The issue affecting Android users accessing their AF Access Pass through the AF App has been resolved.
Users should update to the latest version of the AF App to ensure they receive the update.
If you continue to experience an issue, please submit a support ticket.
Sep 11, 14:01 CDT
Monitoring - Our teams have deployed an app update to address the issue affecting Android users accessing their AF Access Pass through the AF App.

Users should update to the latest version of the AF App to receive the update. Access Pass functionality has been restored, and our teams are monitoring the service to confirm continued stability.

We will provide a final update once monitoring is complete.
Sep 9, 13:35 CDT
Investigating - We are currently investigating an issue affecting some Android users when accessing their AF Access Pass through the AF App.

Affected users may experience an endless loading screen or receive an “Unable to load this pass” message when attempting to open their Access Pass.

As a workaround, users who have already added their Access Pass to Google Wallet can open Google Wallet directly to access their pass.

Our teams are continuing to investigate the issue and will provide another update as more information becomes available.
Sep 8, 12:53 CDT

Sep 10, 2026

Scheduled Maintenance - Remaining Domestic Clubs - Access Control Firmware v93 Release
Completed - The scheduled maintenance has been completed.
Sep 10, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 11:00 CDT
Scheduled - This maintenance window covers all remaining domestic clubs. Minnesota and FAC clubs are included in a separate release window beginning August 31, 2026, with deployment occurring over a rolling 72-hour period.

We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements.

Deployment for each phase will occur over a rolling 72-hour window.

When: All Remaining Domestic Clubs
Begins: Sep 7 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update, please report them through your standard support channel.
Aug 24, 10:24 CDT

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Scheduled Maintenance - MN & FAC - Access Control Firmware v93 Release
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 CDT
Scheduled - What’s Happening:
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When: FAC, Minnesota Clubs
Begins: August 31 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Aug 24, 10:24 CDT
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