Investigating - We are investigating an intermittent issue where Club Enhancement Fees may not be applied to Member Agreements created through Online Signups.
We will provide updates as more information becomes available.
May 14, 2026 - 11:19 CDT
We will provide updates as more information becomes available.
May 14, 2026 - 11:19 CDT
Update - We are continuing to investigate this issue.
May 09, 2026 - 18:24 CDT
May 09, 2026 - 18:24 CDT
Update - We are continuing to investigate this issue.
May 09, 2026 - 18:15 CDT
May 09, 2026 - 18:15 CDT
Investigating - We are continuing follow-up work related to an online signup billing issue that occurred on May 6–7.
During this window, some prospects who retried the online join process after receiving a system error may have been charged more than once, even though their membership agreement did not finalize in the system. The issue appears to be limited to this timeframe.
Clubs should review their reports and follow the verification steps outlined in the Franchise Notice to help identify and support any impacted prospects or members. Clubs may also need to follow up with impacted individuals to validate what happened and help them complete the signup process if needed.
Action may be required from clubs.
If anyone requires a refund, please email merchant@abcfitness.com and cc afteam@abcfitness.com for assistance. In the email to ABC, reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there.
The Purpose Brands and ABC teams are continuing resolution work, including an additional verification audit by ABC. Club review remains the primary path to resolution, with the ABC audit serving as an additional verification step.
Please review the full details in the franchise alert posted here: https://resourcecenter.sebrands.com/af/blog/2026/05/action-required-online-signup-billing-verification-may-67
May 09, 2026 - 18:01 CDT
During this window, some prospects who retried the online join process after receiving a system error may have been charged more than once, even though their membership agreement did not finalize in the system. The issue appears to be limited to this timeframe.
Clubs should review their reports and follow the verification steps outlined in the Franchise Notice to help identify and support any impacted prospects or members. Clubs may also need to follow up with impacted individuals to validate what happened and help them complete the signup process if needed.
Action may be required from clubs.
If anyone requires a refund, please email merchant@abcfitness.com and cc afteam@abcfitness.com for assistance. In the email to ABC, reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there.
The Purpose Brands and ABC teams are continuing resolution work, including an additional verification audit by ABC. Club review remains the primary path to resolution, with the ABC audit serving as an additional verification step.
Please review the full details in the franchise alert posted here: https://resourcecenter.sebrands.com/af/blog/2026/05/action-required-online-signup-billing-verification-may-67
May 09, 2026 - 18:01 CDT
About This Site
Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.
Technology
Degraded Performance
Access Pass
Operational
AF App
Operational
AF Coach App
Operational
AnytimeFitness.com
Operational
Club Hub
Operational
Coaching Dashboard
Operational
Dashboard
Operational
Door Service
Operational
Fab 5
Operational
Online Signup
Degraded Performance
Vendor Portal
Operational
Who's in the Club
Operational
Power BI
Operational
Recovery Services
Operational
Partners
Operational
ABC Fitness Solutions
Operational
Club Connect
Operational
Club OS
Operational
Healthy Contributions
Operational
Medallia
Operational
Meta
Operational
Outlook
Operational
ProVision Security
Operational
Salesforce
Operational
Smart Engagement
Operational
Resources
Operational
Anytime Academy
Operational
Brand Marketing Center
Operational
Ideas Portal
Operational
Support Portal
Operational
Workvivo
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.