US - First Billing Cycle After Term Membership Auto-Renewal
Identified - We have identified an issue affecting some term memberships set to auto-renew in the US.

Impact
The first billing cycle may not process as expected when a term membership transitions to an open-ended membership.
Previously processed payments are not impacted.

Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods.
We will provide another update as more information becomes available.
Sep 03, 2026 - 15:54 CDT
Meraki Mobile App Latency
Investigating - We are currently investigating an issue affecting the iOS and Android mobile apps where cameras and live footage may fail to load.

We have contacted Meraki directly regarding the issue and are awaiting further guidance.

Workaround: In the meantime, please use the web version to access cameras and view live footage.

We will provide another update as more information becomes available.
Aug 14, 2026 - 15:28 CDT
SMS Texting Temporarily Unavailable for Subset of Locations
Update - Our team aligned with the carriers on a proposed solution covering how the privacy policy, terms of use, and Marketing SMS disclosures are presented. As we moved through the process, one of the carriers shifted its position and is now requiring separate affirmative consent for both transactional and marketing SMS messages. We are actively working to ensure the legal basis for that transactional SMS requirement, as our goal is to minimize friction during lead capture while also scaling SMS opt-in capabilities across the domestic system.

An internal cross-functional team that includes Legal, Brand/Conversion, and Operations is aligned on the issue and actively working toward a solution. The team plans to resubmit an updated approach asap.

We understand the impact this has on clubs that rely on SMS as a key communication channel, and we appreciate your patience while we work through the carrier requirements and approval process. We will continue to share updates as additional information becomes available.
Aug 04, 2026 - 11:27 CDT
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.

We will provide another update once additional information is available.

Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.

Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.

Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.

For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Operational
90 days ago
100.0 % uptime
Today
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Operational
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
90 days ago
100.0 % uptime
Today
Recovery Services Operational
90 days ago
100.0 % uptime
Today
Partners Degraded Performance
90 days ago
100.0 % uptime
Today
ABC Fitness Solutions Degraded Performance
Club Connect Operational
Club OS Degraded Performance
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Meraki Degraded Performance
90 days ago
100.0 % uptime
Today
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Remaining Domestic Clubs - Access Control Firmware v93 Release Sep 7, 2026 11:00 - Sep 10, 2026 11:00 CDT

This maintenance window covers all remaining domestic clubs. Minnesota and FAC clubs are included in a separate release window beginning August 31, 2026, with deployment occurring over a rolling 72-hour period.

We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements.

Deployment for each phase will occur over a rolling 72-hour window.

When: All Remaining Domestic Clubs
Begins: Sep 7 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update, please report them through your standard support channel.
Posted on Aug 24, 2026 - 10:24 CDT

Sep 3, 2026

Scheduled Maintenance - MN & FAC - Access Control Firmware v93 Release
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 CDT
Scheduled - What’s Happening:
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When: FAC, Minnesota Clubs
Begins: August 31 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Aug 24, 10:24 CDT

Sep 2, 2026

Microsoft 365 – Exchange Online Service Degradation
Resolved - The Exchange Online service degradation has been resolved. M365 services have returned to normal operation.

If you continue to experience issues, please submit a support ticket.
Sep 2, 11:36 CDT
Monitoring - Microsoft has reported continued recovery across impacted Exchange Online services, with core email functionality remaining healthy.

Our teams are continuing to monitor the recovery alongside Microsoft while they validate that all remaining impact has been fully addressed. Additional updates will be provided when validation is complete.
Sep 1, 13:00 CDT
Investigating - Microsoft is currently investigating a service degradation affecting Microsoft Exchange Online.

Impact:
Users may experience intermittent issues with Microsoft 365 email services, including:

- Delays when sending or receiving email messages.
- Failed email delivery or messages not sending as expected.
- Intermittent errors when accessing Exchange Online.
- Delays affecting mailbox and email delivery functions.

Our teams are monitoring the issue with Microsoft and will provide additional updates as more information becomes available.
Aug 31, 12:38 CDT

Sep 1, 2026

Aug 31, 2026

United States - Payment and Deposit Impacts
Resolved - ABC has confirmed that deposits are processing as expected. Franchisees may receive multiple deposits as ABC processes the days that were previously delayed.

This impact is now resolved. Clubs with any remaining questions or concerns may contact ABC at AFTeam@abcfitness.com
Aug 31, 13:34 CDT
Monitoring - ABC has confirmed that the delayed deposit files from Wednesday and Thursday are now processing and being sent. Affected clubs should see the delayed funds reflected in their accounts by Monday, August 31. Friday’s deposit files are expected to process as usual.

We have also received reports from a limited number of clubs of duplicate pending charges associated with iPad down payments processed on Monday, August 24. These transactions are expected to remain pending temporarily and fall off without processing.

Monitoring will continue through Monday. Clubs with questions or concerns may contact ABC at AFTeam@abcfitness.com.
Aug 28, 13:40 CDT
Update - Update: ABC has advised us of an additional impact related to this issue. A subset of members who were charged on August 24 may have received a duplicate charge.

The delayed deposit processing affecting US clubs remains under investigation. Our teams continue to work with ABC and will provide another update as more information becomes available.
Aug 28, 10:46 CDT
Investigating - We are currently investigating an issue with ABC affecting all US clubs that began Wednesday. Daily deposits associated with revenue collected through ClubOS and down payments processed through the ClubHub App have been delayed since that time.

Our teams are actively working with ABC to restore normal deposit processing. We will provide another update as more information becomes available.
Aug 28, 09:07 CDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

Scheduled Maintenance: ABC Fitness
Completed - The scheduled maintenance has been completed.
Aug 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 CDT
Scheduled - The ABC Fitness Technology Team will perform scheduled maintenance on ABC Fitness.

Maintenance Window: August 22, 2026, 8:00 PM CDT through August 23, 2026, 6:00 AM CDT

Impact: During this planned maintenance window, all ABC Fitness services and products will be unavailable.

We appreciate your patience and understanding while this work is completed.
Jul 21, 15:50 CDT

Aug 22, 2026

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

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