All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Technology Operational
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Operational
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
Recovery Services Operational
BDA Operational
Partners Operational
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Operational
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Meraki Operational
BDA Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - MN & FAC - Access Control Firmware v95 Release Nov 2, 2026 11:00 - Nov 5, 2026 11:00 CST

What’s Happening: We are deploying Firmware v95 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:

FAC, Minnesota Clubs

Begins: November 2, 2026, at 11:00 AM CT

Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update, please report them through your standard support channel.
Posted on Oct 23, 2026 - 08:44 CDT

Scheduled Maintenance - Remaining Domestic Clubs- Access Control Firmware v95 Release Nov 9, 2026 11:00 - Nov 12, 2026 11:00 CST

What’s Happening: We are deploying Firmware v95 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:

Remaining Domestic Clubs

Begins: November 9, 2026, at 11:00 AM CT

Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update, please report them through your standard support channel.
Posted on Oct 23, 2026 - 08:46 CDT

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

Global – Power BI Reporting Degradation
Resolved - The issue affecting Power BI reports has been resolved, and reporting services have returned to normal operation.

Users can now access and load reports without delays or timeout messages.

If you continue to experience any additional reporting issues, please submit a support ticket for further assistance.
Oct 26, 10:53 CDT
Investigating - We are currently investigating degraded performance affecting Power BI reports. Users may experience slower report loading times or intermittent timeout messages.

Impacted reports include:

AF App Metrics

AF Access Pass Billing Report

Coach Engagement Report

Fab 5

Fab 5 Detailed

Microsoft has acknowledged the service disruption, and our teams are monitoring the situation as the provider works toward resolution.

We will provide additional updates as more information becomes available.
Oct 26, 09:41 CDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Global - Vendor Portal Website Unavailable
Resolved - The issue impacting the Vendor Portal has been resolved, and users can access the site as expected.

If you continue to experience any issues accessing the Vendor Portal, please submit a support ticket for further assistance.
Oct 22, 11:23 CDT
Investigating - The BDA site is currently unavailable. Our team is engaged with the vendor and actively working to restore access.
We apologize for the disruption and will share additional updates as soon as we have more information.
Oct 21, 12:12 CDT

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Scheduled Maintenance - Remaining Domestic Clubs - Access Control Firmware v94 Release
Completed - The scheduled maintenance has been completed.
Oct 15, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 11:00 CDT
Scheduled - What’s Happening: We are deploying Firmware v94 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:
All Remaining Domestic Clubs
Begins: October 12 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Sep 23, 08:55 CDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

SMS Texting Temporarily Unavailable for Subset of Locations
Resolved - Our teams have made continued progress with SMS registration, with additional locations successfully approved and registered.

For locations still pending registration, an email has been sent with the SMS registration form and instructions for submitting the required tax information.

At this time, no further updates are expected, as the remaining registrations will be processed as the required information is received.

We appreciate your cooperation throughout this process.
Oct 13, 12:05 CDT
Update - All pre-sale locations have now been approved by Twilio for SMS registration. These locations are set up in both Twilio and ClubOS, and no action is required from the clubs at this time.
As a next step, ClubOS will begin registering existing locations in batches for Twilio review and approval.
We will continue to provide updates as this next phase progresses
Sep 24, 15:51 CDT
Update - Our team aligned with the carriers on a proposed solution covering how the privacy policy, terms of use, and Marketing SMS disclosures are presented. As we moved through the process, one of the carriers shifted its position and is now requiring separate affirmative consent for both transactional and marketing SMS messages. We are actively working to ensure the legal basis for that transactional SMS requirement, as our goal is to minimize friction during lead capture while also scaling SMS opt-in capabilities across the domestic system.

An internal cross-functional team that includes Legal, Brand/Conversion, and Operations is aligned on the issue and actively working toward a solution. The team plans to resubmit an updated approach asap.

We understand the impact this has on clubs that rely on SMS as a key communication channel, and we appreciate your patience while we work through the carrier requirements and approval process. We will continue to share updates as additional information becomes available.
Aug 4, 11:27 CDT
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.

We will provide another update once additional information is available.

Thank you for your continued patience.
Jul 9, 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.

Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.

Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.

For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 14:00 CDT
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