Microsoft Azure Service Degradation
Investigating - Microsoft is experiencing degraded service with west coast data center which is impacting the following

- Embedded reporting in dashboards
- Converting prospects to members
- Adding passes to wallets
- Sporadic door functionality

We will provide another update as more information becomes available.
May 29, 2026 - 08:00 CDT
SMS Texting Temporarily Unavailable for Subset of Locations
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT
Online Signups - Club Enhancement Fees Not Applying
Investigating - We are investigating an intermittent issue where Club Enhancement Fees may not be applied to Member Agreements created through Online Signups.

We will provide updates as more information becomes available.
May 14, 2026 - 11:19 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Degraded Performance
90 days ago
100.0 % uptime
Today
Access Pass Degraded Performance
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Degraded Performance
Door Service Degraded Performance
Fab 5 Operational
Online Signup Degraded Performance
Vendor Portal Operational
Who's in the Club Operational
Power BI Degraded Performance
90 days ago
100.0 % uptime
Today
Recovery Services Operational
90 days ago
100.0 % uptime
Today
Partners Degraded Performance
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Degraded Performance
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 29, 2026

Unresolved incident: Microsoft Azure Service Degradation.

May 28, 2026

No incidents reported.

May 27, 2026

Unresolved incident: SMS Texting Temporarily Unavailable for Subset of Locations.

May 26, 2026
Online Signup Billing Verification: May 6–7
Resolved - ABC Fitness has refunded more than 600 members related to the May 6–7 online signup billing issue.

Locations should continue reviewing their reports and following the verification steps outlined in the Franchise Notice to identify any remaining impacted prospects or members.

For any refund that still needs to be processed, locations should continue using the current refund path:
-Email merchant@abcfitness.com
-CC afteam@abcfitness.com
-Reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there

ABC has completed the primary refund processing effort and continues to support any remaining cases submitted through this path. Location review remains the primary way to identify and resolve any remaining impacted cases.
May 26, 13:12 CDT
Monitoring - ABC Fitness has refunded 400 members related to the May 6–7 online signup billing issue.

Locations should still continue reviewing their reports and following the verification steps outlined in the Franchise Notice to identify any additional impacted prospects or members.

If a refund is needed, locations should:
- Email merchant@abcfitness.com
- CC afteam@abcfitness.com
- Reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there

ABC is continuing an additional verification audit, but location review remains the primary path to resolving any remaining cases.
May 18, 18:32 CDT
Update - We are continuing to investigate this issue.
May 9, 18:24 CDT
Update - We are continuing to investigate this issue.
May 9, 18:15 CDT
Investigating - We are continuing follow-up work related to an online signup billing issue that occurred on May 6–7.

During this window, some prospects who retried the online join process after receiving a system error may have been charged more than once, even though their membership agreement did not finalize in the system. The issue appears to be limited to this timeframe.

Clubs should review their reports and follow the verification steps outlined in the Franchise Notice to help identify and support any impacted prospects or members. Clubs may also need to follow up with impacted individuals to validate what happened and help them complete the signup process if needed.


Action may be required from clubs.
If anyone requires a refund, please email merchant@abcfitness.com and cc afteam@abcfitness.com for assistance. In the email to ABC, reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there.

The Purpose Brands and ABC teams are continuing resolution work, including an additional verification audit by ABC. Club review remains the primary path to resolution, with the ABC audit serving as an additional verification step.

Please review the full details in the franchise alert posted here: https://resourcecenter.sebrands.com/af/blog/2026/05/action-required-online-signup-billing-verification-may-67
May 9, 18:01 CDT
May 25, 2026
Club Hub and door system issues
Resolved - The issue affecting Club Hub and the door system has been resolved.

Club Hub is loading as expected, and members should be able to access the gym without needing to scan multiple times.

Thank you for your patience while we resolved this issue.
May 25, 11:57 CDT
Monitoring - We have identified the root cause of the issue affecting Club Hub and the door system and are seeing signs of recovery.

Club Hub load times and door access functionality are improving. Some members may still experience delays or need to scan more than once while the system continues to recover.

We are monitoring the system closely and will provide another update once the issue is fully resolved.
May 25, 10:35 CDT
Investigating - We are currently investigating an issue affecting Club Hub and the door system.

Club Hub may take longer than expected to load and may show error messages. Members may also experience difficulty accessing the gym and may need to scan multiple times before entry is granted.

Our team is actively reviewing the issue and working to identify the cause. We will provide another update as soon as more information is available.
May 25, 09:37 CDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
Power BI Service Outage
Resolved - Microsoft has resolved the earlier Power BI Service issue. Service availability has returned to normal, and reports should now be accessible without disruption.

You can continue to monitor service status here: https://support.fabric.microsoft.com/support/

If you continue to experience any lingering issues, please reach out through our standard support channels.
May 19, 13:22 CDT
Investigating - Microsoft is currently experiencing transient issues with the Power BI Service. This may impact access to reports and overall service availability.

Microsoft is actively investigating the issue. You can monitor the latest updates through Microsoft’s Fabric Support page here: https://support.fabric.microsoft.com/support/

We will provide another update as more information becomes available.
May 18, 10:26 CDT
May 18, 2026
Brand Marketing Center - Access Issue
Resolved - The issue regarding Brand Marketing Center has been fully resolved, and users should now be able to access it normally.

If you continue to experience any lingering issues, please reach out through our standard support channels.
May 18, 13:25 CDT
Investigating - We are investigating an issue with the Brand Marketing Center that is preventing users from accessing it through the Dashboard.

Our team is working with our vendor partner to restore access.

We will provide an update as soon as we have more information.
May 18, 09:18 CDT
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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