Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 2023 - 09:40 CDT
Update - We are actively working towards this development release. Updates will continue to be provided as updated information is available.
Sep 25, 2023 - 16:01 CDT
Update - We are actively working towards this development release. Updates will continue to be provided as updated information is available.
Sep 21, 2023 - 09:50 CDT
Update - Updating to reflect Who's in the Club component as this issue is outside of Club Hub.
Sep 20, 2023 - 11:33 CDT
Update - We are actively working towards this development release tentatively scheduled for 9/20. Updates will continue to be provided as updated information is available.
Sep 18, 2023 - 10:09 CDT
Identified - We have identified this issue to be a result of browser security settings blocking the authorization flow and are working to release a fix. We anticipate that we will be ready to release this development fix during next week.
Sep 15, 2023 - 12:17 CDT
Update - We are continuing to investigate this issue.
Sep 15, 2023 - 09:43 CDT
Investigating - We are currently investigating an issue that has been affecting some club's ability to see Who's in the Club. Some clubs are reporting an "invalid page" error when attempting to authorize.
Please continue to submit tickets with this issue to help supplement data as we work to deploy a fix for this.

Sep 13, 2023 - 08:35 CDT
Update - Update from the team at Vi regarding this issue:
This has been identified to require additional development work - Which will be released on Thursday, 10/5. The ability to respond to smart engagement flags in Club OS or the Smart Engagement webtool is not affected.

Clubs will continue to see inaccurate flag count messages in the meantime.

Sep 21, 2023 - 09:49 CDT
Identified - This issue has been identified, and the team at Vi is working on a resolution.

Please continue to respond to flags in Club OS with the knowledge that the number of incomplete flags listed is currently not accurate. This issue should not affect the ability to respond to flags.

Sep 20, 2023 - 14:23 CDT
Investigating - We are currently aware of an issue with Smart Engagement that is resulting in broken alert and flag tracking. At this time we expect that clubs may inaccurately see incomplete flags listed when they have already been completed.
Sep 20, 2023 - 10:32 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and security.
Here you will find both live and historical data on performance - Subscribe via text or email for automated updates.

Technology
Major Outage
AF App
Operational
AF Coach App
Operational
Anytime Fitness App
Operational
Anytime Workouts App
Operational
AnytimeFitness.com
Operational
Club Hub
Operational
Coaching Dashboard
Operational
Dashboard
Operational
Door Service
Operational
Fab 5
Operational
Gym Reservation System
Operational
Online Signup
Operational
Vendor Portal
Operational
Who's in the Club
Major Outage
Partners
Degraded Performance
ABC Fitness Solutions
Operational
Club Connect
Operational
Club OS
Operational
Healthy Contributions
Operational
Medallia
Operational
Outlook
Operational
ProVision Security
Operational
Salesforce
Operational
Smart Engagement Degraded Performance
Resources
Operational
Anytime Academy
Operational
Brand Marketing Center
Operational
Ideas Portal
Operational
Support Portal
Operational
Wiki
Operational
Workplace
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2023

Unresolved incident: Who's in the Club Authorization.

Sep 26, 2023

No incidents reported.

Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Unresolved incident: Smart Engagement - Alerts/Flags.

Sep 20, 2023
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Resolved - This incident has been resolved.
Sep 13, 20:13 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 20:01 CDT
Investigating - We have escalated an issue with Club OS that is resulting in an outage of the site. We anticipate that attempting to access the site at this time will result in errors.

Club OS has acknowledged the issue and is investigating.

Sep 13, 19:55 CDT