Scheduled Maintenance - Remaining Domestic Clubs - Access Control Firmware v94 Release
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 2026 - 11:00 CDT
Scheduled - What’s Happening: We are deploying Firmware v94 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:
All Remaining Domestic Clubs
Begins: October 12 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Oct 12, 2026 11:00 - Oct 15, 2026 11:00 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Under Maintenance
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Under Maintenance
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
Recovery Services Operational
BDA Operational
Partners Operational
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Operational
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Meraki Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 13, 2026

SMS Texting Temporarily Unavailable for Subset of Locations
Resolved - Our teams have made continued progress with SMS registration, with additional locations successfully approved and registered.

For locations still pending registration, an email has been sent with the SMS registration form and instructions for submitting the required tax information.

At this time, no further updates are expected, as the remaining registrations will be processed as the required information is received.

We appreciate your cooperation throughout this process.
Oct 13, 12:05 CDT
Update - All pre-sale locations have now been approved by Twilio for SMS registration. These locations are set up in both Twilio and ClubOS, and no action is required from the clubs at this time.
As a next step, ClubOS will begin registering existing locations in batches for Twilio review and approval.
We will continue to provide updates as this next phase progresses
Sep 24, 15:51 CDT
Update - Our team aligned with the carriers on a proposed solution covering how the privacy policy, terms of use, and Marketing SMS disclosures are presented. As we moved through the process, one of the carriers shifted its position and is now requiring separate affirmative consent for both transactional and marketing SMS messages. We are actively working to ensure the legal basis for that transactional SMS requirement, as our goal is to minimize friction during lead capture while also scaling SMS opt-in capabilities across the domestic system.

An internal cross-functional team that includes Legal, Brand/Conversion, and Operations is aligned on the issue and actively working toward a solution. The team plans to resubmit an updated approach asap.

We understand the impact this has on clubs that rely on SMS as a key communication channel, and we appreciate your patience while we work through the carrier requirements and approval process. We will continue to share updates as additional information becomes available.
Aug 4, 11:27 CDT
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.

We will provide another update once additional information is available.

Thank you for your continued patience.
Jul 9, 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.

Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.

Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.

For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 14:00 CDT

Oct 12, 2026

US - Fraudulent Online Sign-Ups
Resolved - The issue affecting fraudulent online sign-ups at certain Anytime Fitness clubs in the United States has been resolved.

Our teams have implemented additional safeguards to help prevent fraudulent sign-up activity and will continue monitoring incoming leads for any unusual activity.

Please submit a support ticket if any additional fraudulent leads are received at your club.
Oct 12, 08:45 CDT
Update - Our team is continuing to work toward resolving fraudulent online sign-ups affecting certain clubs in the United States.

As part of our continued efforts, we are:
- Implementing additional safeguards to help reduce repeated fraudulent online sign-up attempts.
- Working with the service provider associated with the automated submissions to help block the malicious activity.

Workaround:
If a fraudulent prospect is identified, clubs can manually delete the prospect in ClubHub and ClubOS.

Our teams are continuing to monitor incoming lead activity and will provide additional updates as needed.
Sep 29, 16:22 CDT
Monitoring - Our team has deployed an update to help address fraudulent online sign-ups affecting certain clubs in the United States.
Our teams are monitoring all current incoming lead activity.
We will continue to monitor and provide additional updates as needed.
Sep 22, 09:58 CDT
Investigating - We are currently investigating reports of fraudulent online sign-ups affecting certain clubs in the United States.

Our teams are actively reviewing the impact and working toward a resolution.

We will provide another update as more information becomes available.
Sep 17, 12:07 CDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

AF Mobile App – Email Verification Error
Resolved - Our teams have confirmed that the email verification issue in the Anytime Fitness mobile app has been resolved.

Members should no longer encounter errors when selecting "Send Code to Email" and should now receive the intended email verification code to complete the verification process.

We have completed monitoring and confirmed that the functionality is working as expected. If members continue to experience issues, please submit a support ticket for further assistance.
Oct 8, 12:20 CDT
Monitoring - Our teams have implemented a fix to address the email verification issue in the Anytime Fitness mobile app. Members should no longer encounter errors when selecting "Send Code to Email" and will now receive the intended email verification code to complete the verification process.

We will continue monitoring to ensure the fix is working as expected.
Oct 8, 11:11 CDT
Investigating - We are currently investigating an issue affecting email verification in the Anytime Fitness mobile app. Some members may encounter an error when entering their email address and selecting "Send Code to Email," preventing them from completing the verification process.

Our teams are actively working to identify the cause and resolve the issue. We will provide additional updates as more information becomes available.
Oct 8, 09:10 CDT
Scheduled Maintenance - MN & FAC - Access Control Firmware v94 Release
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 11:00 CDT
Scheduled - What’s Happening: We are deploying Firmware v94 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:
FAC, Minnesota Clubs
Begins: October 5 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact: Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.

What You Need to Do: No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Sep 23, 08:50 CDT

Oct 7, 2026

US - BDA Portal Access Visibility
Resolved - The issue affecting access to the BDA portal has been resolved.

The necessary account updates and resync have been completed for impacted locations and users. Access should now be restored and functioning as expected.

If you continue to experience issues accessing the BDA portal, please submit a support ticket for further assistance.
Oct 7, 13:09 CDT
Monitoring - Our teams have implemented a fix to prevent additional locations and users from experiencing issues with the BDA portal.

We are now working through the remaining affected accounts and completing the necessary updates before resyncing impacted locations and users to restore access.

We will continue to monitor progress and provide another update once the resync has been completed.
Sep 30, 14:31 CDT
Investigating - We are investigating an issue affecting access to the BDA portal for some franchisees following the recent Franconnect migration.

Impact: Certain locations and associated users may appear deactivated, which can prevent access to the BDA portal.

Our teams have identified the cause and are working to restore access.
We will provide another update as more information becomes available.
Sep 29, 15:00 CDT

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Meraki Mobile App Latency
Resolved - Meraki has released an app fix for the impact affecting camera access and live footage in the iOS and Android Meraki mobile apps.
Users are now be able to access cameras and view live footage normally through the Meraki mobile app.
If you continue to experience issues, please submit a support ticket for further assistance.
Oct 1, 12:30 CDT
Identified - Meraki has identified a fix for the impact affecting cameras and live footage in the iOS and Android Meraki mobile app. The fix is currently under review by the Meraki team.

Workaround: Please continue using the Meraki web version to access cameras and view live footage.
We will provide another update as progress continues.
Sep 16, 10:08 CDT
Investigating - We are currently investigating an issue affecting the iOS and Android mobile apps where cameras and live footage may fail to load.

We have contacted Meraki directly regarding the issue and are awaiting further guidance.

Workaround: In the meantime, please use the web version to access cameras and view live footage.

We will provide another update as more information becomes available.
Aug 14, 15:28 CDT

Sep 30, 2026

Sep 29, 2026

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