Investigating - We are aware of an issue with Facebook's inability to integrate leads into ClubOS, and are working with both the Meta and ClubOS teams to find a solution. In the meantime if you are using Facebook lead forms, you will need to manually enter leads - We suggest using your club's landing page as your lead form to ensure that leads are being entered in a timely manner. An update will be provided when the root cause has been identified and work towards a fix is in progress.
Apr 05, 2024 - 16:24 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Technology ? Operational
Access Pass ? Operational
AF App ? Operational
AF Coach App ? Operational
AnytimeFitness.com ? Operational
Club Hub ? Operational
Coaching Dashboard ? Operational
Dashboard ? Operational
Door Service ? Operational
Fab 5 ? Operational
Gym Reservation System ? Operational
Online Signup ? Operational
Vendor Portal ? Operational
Who's in the Club ? Operational
Partners ? Operational
ABC Fitness Solutions ? Operational
Club Connect ? Operational
Club OS ? Operational
Healthy Contributions ? Operational
Medallia ? Operational
Meta Operational
Outlook ? Operational
ProVision Security ? Operational
Salesforce ? Operational
Smart Engagement Operational
Resources ? Operational
Anytime Academy ? Operational
Brand Marketing Center ? Operational
Ideas Portal ? Operational
Support Portal ? Operational
Workplace ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
If you continue to experience any issues with Club Hub, please submit a support ticket.

May 16, 16:01 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 15:50 CDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 15:45 CDT
Update - We have confirmed this issue is related to selecting Access Pass as preferred access method when signing up a member. At this time, selected Key Fob as preferred method of access will allow you to complete a membership sign up as expected.

We are working to identify the root cause and will update the post at this time.

May 16, 14:51 CDT
Investigating - We are currently investigating claims that some clubs are receiving the following error in Club Hub when finalizing a membership: "Sorry! We weren't able to complete your request. Please try again later."

An update will be provided when we can verify the issue.

May 16, 14:22 CDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Completed - The scheduled maintenance has been completed.
May 6, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 CDT
Scheduled - Self Esteem Brands (SEB) will overhaul its report synchronization process the week of April 15.

Due to this work, SEB won't refresh report data from Monday, April 15, through Friday, April 19. This will affect reports within platforms like the Anytime Fitness App, the AF Dashboard, the Coaching Dashboard, and Club Hub.
Affected reports will include:
Leads
Smart Coaching Ecosystem
Fab 5 Metrics
Client Lists
and Coach Scorecard

While SEB cannot update data during this timeframe, it will continue collecting data. Once the synchronization finishes, SEB will update all affected reports to include this data.

Mar 29, 15:08 CDT
May 5, 2024

No incidents reported.