Facebook Issue Scheduling Posts to Club Pages
Update - We are continuing to actively work with SOCi and Meta to resolve the Facebook scheduling issue impacting Club Facebook Pages.

Thank you for your patience while this issue is being investigated.

In the meantime, clubs can continue posting natively to Facebook and Instagram using content from SOCi by following these steps:

1. Log into SOCi.
2. Navigate to the scheduled Mass Publish posts or the SOCi Asset Library.
3. Download the creative asset(s) to your device.
4. Copy the caption from SOCi.
5. Open Facebook or Instagram directly.
6. Create a new post natively in the platform.
7. Upload the downloaded asset(s), paste the caption, and publish.

We will provide another update as more information becomes available.
Jun 10, 2026 - 13:14 CDT
Investigating - We are currently investigating a widespread error affecting users when scheduling content to Club Facebook Pages.

Our teams are actively working with SOCi, Meta, and our marketing team to identify the cause and resolve the issue. We will provide an update in this thread as soon as more information is available.

No action is required from users at this time.
Jun 08, 2026 - 15:09 CDT
SMS Texting Temporarily Unavailable for Subset of Locations
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Operational
90 days ago
100.0 % uptime
Today
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Operational
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
90 days ago
100.0 % uptime
Today
Recovery Services Operational
90 days ago
100.0 % uptime
Today
Partners Degraded Performance
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Degraded Performance
Healthy Contributions Operational
Medallia Operational
Meta Degraded Performance
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Access Control Firmware v89 Release Jun 15, 2026 11:00 - Jun 25, 2026 11:00 CDT

What’s Happening:

We are deploying Firmware v89 as part of the staged rollout of this access control upgrade. The update includes minor bugfixes and improvements. Deployment for each phase will occur over a rolling 72-hour window.

When:
FAC, Minnesota Clubs
Begins: June 15th at 11:00 AM CT
Rolling Window: 72 hours from start time

All Remaining Domestic Clubs
Begins: June 22nd at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Posted on Jun 10, 2026 - 12:03 CDT
Jun 13, 2026

No incidents reported today.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026
Scheduled Maintenance: Dashboard
Completed - The scheduled maintenance has been completed.
Jun 10, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 CDT
Scheduled - We will perform scheduled maintenance on Wednesday, June 10, from 7:00 PM to 9:00 PM CT.

During this window, users may see brief interruptions when accessing the dashboard.

Expected impact:
-Brief dashboard interruptions may occur
-No extended downtime is expected

We will monitor systems throughout the maintenance window and provide updates as needed.
Jun 9, 15:11 CDT
Jun 9, 2026
Club Hub iOS Delayed Notifications
Resolved - Club Hub iOS notifications and activity updates are displaying as expected.

Our teams have completed monitoring and confirmed continued stability.

If you continue to experience any lingering issues, please reach out through our standard support channels.
Jun 9, 14:31 CDT
Monitoring - Club Hub iOS notifications and activity updates are now displaying as expected.

Our teams are continuing to monitor performance to ensure continued stability.

If you continue to experience any issues, please reach out through our standard support channels.
Jun 9, 11:27 CDT
Investigating - We are investigating issues where Club Hub iOS notifications and activity updates do not display or are significantly delayed.

Our team is actively reviewing the issue and working to identify the cause.

We will share another update once we have more information.
Jun 9, 09:06 CDT
Microsoft Azure Service Degradation
Resolved - The issue impacting embedded Power BI reporting has been resolved, and reporting is now working as intended.

Current reporting status:
-Visual rendering issues remain resolved.
-Coach Engagement is refreshed and operating normally.
-AF App Metrics has resumed its standard reporting cadence.
-Fab 5 is following its normal monthly refresh schedule.

If you continue to experience any lingering issues, please reach out through our standard support channels.
Jun 9, 11:09 CDT
Monitoring - We are seeing continued recovery across embedded Power BI reporting.

Current reporting status:
- Visual rendering issues have been resolved.
- Coach Engagement has refreshed and is back to its normal reporting state.
- AF App Metrics is still impacted. Upstream data processes are expected to be completed by Monday, 6/8, with the standard reporting cadence resuming Tuesday, 6/9. Until then, the report will continue to reflect data through 5/27.
- Fab 5 refreshes monthly and is scheduled to refresh on the 10th.

We will provide another update as more information becomes available.
Jun 4, 14:02 CDT
Update - We are experiencing an issue affecting embedded Power BI reporting.

Users may experience issues with visuals rendering for:
-AF App Metrics
-Coach Engagement
-Access Pass Billing

Refresh timing has not changed from our previous update:
-AF App Metrics and Coach Engagement are expected to resume their standard reporting cadence on Thursday, 6/4.
-Fab 5 follows a monthly refresh cadence and is not expected to impact the scheduled 10th-of-the-month refresh.

We will provide another update if the timeline changes or more information becomes available
Jun 3, 16:02 CDT
Update - Most Anytime Fitness services have recovered following the Microsoft degraded service issue.

The remaining known impact is with reporting. Some reports can now be rendered, but impacted reports continue to reflect data only through 5/27.

Fab 5 reporting refreshes monthly and is not expected to impact the scheduled 10th-of-the-month refresh.

AF Access Pass Billing is expected to refresh tonight as part of its normal 3rd-of-the-month refresh cycle, with updated reporting available tomorrow.

AF App Metrics and Coach Engagement reporting are expected to resume their standard reporting cadence on Thursday, 6/4. Until then, those reports will continue to reflect data through 5/27.

We will continue to monitor refresh progress and provide another update if timelines change.
Jun 2, 16:27 CDT
Update - We are seeing recovery across several Anytime Fitness services following the Microsoft degraded service issue.

Services showing recovery include:
- Access Pass
- Club Hub iOS prospect/member list loading
- Converting prospects to members
We are continuing to monitor related member and club workflows as recovery progresses.

Reporting and data-related services remain impacted. Recovery for reporting is expected to continue through the weekend.

We will provide another update as more information becomes available.
May 29, 14:27 CDT
Identified - We have identified additional systems and services impacted by the current Microsoft degraded service issue.
Our Data team has confirmed impacts to systems and services that receive data from us, including:

- Medallia surveys, including Leads, Orgs, Trials and Members, and Nutrition
- Click to Cancel
- Marketing reports
- Coaching reporting
- AF Global Reporting
- PowerStats Reporting
- Some PBR reporting

The following areas are also at risk:
- DigitalKey
- Fab5 domestic
- Other monthly reporting

We will provide another update as more information becomes available.
May 29, 10:56 CDT
Investigating - Microsoft is experiencing degraded service with west coast data center which is impacting the following

- Embedded reporting in dashboards
- Converting prospects to members
- Adding passes to wallets
- Sporadic door functionality

We will provide another update as more information becomes available.
May 29, 08:00 CDT
Jun 8, 2026
Jun 7, 2026
Scheduled Maintenance: ABC Outage
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 CDT
Scheduled - The ABC Fitness Technology Team will perform scheduled maintenance on ABC Fitness products.

Maintenance Window:
June 6, 2026, 8:00 PM CDT through June 7, 2026, 6:00 AM CDT

Purpose:
This maintenance will include planned updates to support the continued security and reliability of ABC Fitness products.

Impact:
During this planned maintenance window, all ABC Fitness services and products will be unavailable.

We appreciate your patience and understanding while this work is completed.
Jun 2, 11:56 CDT
Jun 6, 2026
Jun 5, 2026

No incidents reported.

Jun 4, 2026
Planned Maintenance - Access Control Firmware v88 Release
Completed - The scheduled maintenance has been completed.
Jun 4, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:00 CDT
Scheduled - What’s Happening:

We are deploying Firmware v88 as part of the staged rollout of this access control upgrade. The update includes minor bugfixes and improvements. Deployment for each phase will occur over a rolling 72-hour window.

Minnesota and FAC clubs are not included in this maintenance window, as they have already received the upgrade.

When:
All Remaining Domestic
Begins: June 01, 2026 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Jun 1, 09:58 CDT
Jun 3, 2026
Jun 2, 2026
Jun 1, 2026
Online Signups - Confirmation Page Failing to Load
Resolved - We have completed monitoring of the Online Signup experience and confirmed that the issue affecting page progression after billing information is submitted has been resolved.

Users are able to proceed to the confirmation page after submitting billing information, and signups are processing successfully.

No further impact has been observed. If you experience any additional issues, please use your standard support channels for assistance.
Jun 1, 17:00 CDT
Monitoring - We have identified and corrected the page behavior affecting some Online Signup experiences after billing information is submitted.

Users are now able to proceed to the confirmation page after submitting billing information, and signups continue to be processed successfully.

We are monitoring the signup experience to confirm it remains stable and will provide another update once monitoring is complete.
Jun 1, 14:37 CDT
Investigating - We are currently investigating a sporadic issue affecting the signup experience after billing information is submitted.

After billing information is entered, the page may continue loading instead of advancing to the confirmation page.

Signups are still being processed successfully. We are working to correct the page behavior and will provide updates as more information becomes available.
Jun 1, 10:37 CDT
Online Signups - Club Enhancement Fees Not Applying
Resolved - The issue where Club Enhancement Fees may not have been applied to some Member Agreements created through Online Signups has been resolved.

On May 28, impacted locations were provided with the list of affected members and instructions for next steps.

Thank you for your patience as we handled this issue.
Jun 1, 14:30 CDT
Investigating - We are investigating an intermittent issue where Club Enhancement Fees may not be applied to Member Agreements created through Online Signups.

We will provide updates as more information becomes available.
May 14, 11:19 CDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

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