Monitoring - We have implemented a temporary fix that should reduce the amount of members impacted, and are continuing to collaborate with ABC to release a permanent fix. We will continue to monitor reports of this issue for the next week until we mark this as resolved.
If you do experience these issues, please be sure to submit a support ticket!

Feb 22, 2024 - 15:12 CST
Update - The root cause has been identified, and it was determined that this issue has been present since pending members were allowed to obtain an Access Pass. We are continuing to work toward releasing a fix.
Feb 19, 2024 - 09:12 CST
Identified - We have identified the issue and are working on a plan for deploying a fix.
Feb 16, 2024 - 11:59 CST
Update - We are continuing to investigate this issue.
Feb 15, 2024 - 15:27 CST
Investigating - We are currently investigating reports that some members who signed up online are suddenly unable to use their Access Pass due to an error popping up.
If you, or a member, experience this issue please submit a support ticket for the team to continue compiling information.
An update will be provided when identify the issue.

Feb 15, 2024 - 11:48 CST
Update - We are continuing to work on a fix for this issue and will update again when we know the status of releasing the fix.
Jan 19, 2024 - 16:16 CST
Update - We are continuing to work on a fix for this issue.
Jan 18, 2024 - 15:07 CST
Update - We are continuing to work on a fix for this issue.
Jan 17, 2024 - 15:13 CST
Update - We are continuing to work on a fix for this issue.
Jan 16, 2024 - 15:24 CST
Update - We are continuing to work on a fix for this issue.
Jan 12, 2024 - 15:20 CST
Update - We are continuing to work on a fix for this issue.
Jan 11, 2024 - 15:16 CST
Identified - We are currently investigating an issue where some clubs are seeing red members gain access to the club. This appears to impact a small number of users and the root cause is still under investigation. Our development team is working to resolve the issue as quickly as possible.
Jan 05, 2024 - 09:03 CST

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Technology ? Operational
Access Pass ? Operational
AF App ? Operational
AF Coach App ? Operational
AnytimeFitness.com ? Operational
Club Hub ? Operational
Coaching Dashboard ? Operational
Dashboard ? Operational
Door Service ? Operational
Fab 5 ? Operational
Gym Reservation System ? Operational
Online Signup ? Operational
Vendor Portal ? Operational
Who's in the Club ? Operational
Partners ? Operational
ABC Fitness Solutions ? Operational
Club Connect ? Operational
Club OS ? Operational
Healthy Contributions ? Operational
Medallia ? Operational
Outlook ? Operational
ProVision Security ? Operational
Salesforce ? Operational
Smart Engagement Operational
Resources ? Operational
Anytime Academy ? Operational
Brand Marketing Center ? Operational
Ideas Portal ? Operational
Support Portal ? Operational
Workplace ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ABC - Planned Maintenance Feb 24, 2024 20:00 - Feb 25, 2024 06:00 CST
ABC has informed us that they will be conducting a regular maintenance window from Saturday, February 24th at 8PM through Sunday, February 25th at 6AM CST.
The ability to accept down payments will be disabled during this window - Attempts to signup online or on iPad will not complete, as the system will not be able to process the down payment.

Should you encounter any issues following this maintenance, please contact ABC's 24/7 support at 1-877-222-5767.

Posted on Feb 13, 2024 - 14:36 CST
On Monday, 2/26 between 3 and 5PM CST we will be conducting a planned maintenance window to the Dashboard.
Maintenance shouldn't affect users; however, in the off chance it does and you experience an issue, try clearing cookies. If that doesn't resolve the issue, please submit a support ticket.

Posted on Feb 22, 2024 - 09:26 CST
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

Unresolved incident: Online Signup - Access Pass Error.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

Unresolved incident: Door Service - Red Member Entry.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Feb 15, 2024
Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - This incident has been resolved.
Feb 13, 14:42 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 14:37 CST
Investigating - We are aware of an issue that has resulting in errors being displayed in various places on the Dashboard. At this time we expect you may see a “No Valid Data Center License Found” error - Please do not follow the instructions shown in the error.
We are actively working to identify the root cause.

Feb 13, 14:15 CST
Feb 12, 2024
Resolved - This incident has been resolved.
Feb 12, 17:57 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 16:20 CST
Identified - We are currently aware of an issue that is affecting badge count displays for AF App and Coaching Dashboard. At this time, we expect that the badge count may not work or be inaccurate.
Feb 12, 15:57 CST
Feb 11, 2024
Resolved - This incident has been resolved. We identified multiple systems such as AF App, Club Hub, Coaching Dashboard, Dashboard, and the Support Portal that may have been impacted during this incident. More information may be provided while we continue to evaluate root-cause.
Feb 11, 20:58 CST
Update - We are continuing to investigate the issue.
Feb 11, 20:29 CST
Investigating - We are currently investigating a widespread networking issue in our datacenter affecting many services. Our development team is working to resolve the issue as quickly as possible.
Feb 11, 18:39 CST
Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - A fix has been released to resolve this incident.
Feb 9, 15:00 CST
Identified - The issue has been identified and a fix is being implemented. We anticipate this will be released in February.
Jan 18, 15:08 CST
Update - We are continuing to investigate this issue.
Jan 17, 15:09 CST
Update - We are continuing to investigate this issue.
Jan 16, 15:24 CST
Update - We are continuing to investigate this issue.
Jan 12, 15:21 CST
Investigating - We are currently aware of and investigating an issue where Access Pass swipes are not triggering a door notification in Club Hub.
Jan 5, 09:06 CST