Monitoring - ABC has confirmed that the delayed deposit files from Wednesday and Thursday are now processing and being sent. Affected clubs should see the delayed funds reflected in their accounts by Monday, August 31. Friday’s deposit files are expected to process as usual.
We have also received reports from a limited number of clubs of duplicate pending charges associated with iPad down payments processed on Monday, August 24. These transactions are expected to remain pending temporarily and fall off without processing.
Monitoring will continue through Monday. Clubs with questions or concerns may contact ABC at AFTeam@abcfitness.com.
Aug 28, 2026 - 13:40 CDT
We have also received reports from a limited number of clubs of duplicate pending charges associated with iPad down payments processed on Monday, August 24. These transactions are expected to remain pending temporarily and fall off without processing.
Monitoring will continue through Monday. Clubs with questions or concerns may contact ABC at AFTeam@abcfitness.com.
Aug 28, 2026 - 13:40 CDT
Update - Update: ABC has advised us of an additional impact related to this issue. A subset of members who were charged on August 24 may have received a duplicate charge.
The delayed deposit processing affecting US clubs remains under investigation. Our teams continue to work with ABC and will provide another update as more information becomes available.
Aug 28, 2026 - 10:46 CDT
The delayed deposit processing affecting US clubs remains under investigation. Our teams continue to work with ABC and will provide another update as more information becomes available.
Aug 28, 2026 - 10:46 CDT
Investigating - We are currently investigating an issue with ABC affecting all US clubs that began Wednesday. Daily deposits associated with revenue collected through ClubOS and down payments processed through the ClubHub App have been delayed since that time.
Our teams are actively working with ABC to restore normal deposit processing. We will provide another update as more information becomes available.
Aug 28, 2026 - 09:07 CDT
Our teams are actively working with ABC to restore normal deposit processing. We will provide another update as more information becomes available.
Aug 28, 2026 - 09:07 CDT
Investigating - We are currently investigating an issue affecting the iOS and Android mobile apps where cameras and live footage may fail to load.
We have contacted Meraki directly regarding the issue and are awaiting further guidance.
Workaround: In the meantime, please use the web version to access cameras and view live footage.
We will provide another update as more information becomes available.
Aug 14, 2026 - 15:28 CDT
We have contacted Meraki directly regarding the issue and are awaiting further guidance.
Workaround: In the meantime, please use the web version to access cameras and view live footage.
We will provide another update as more information becomes available.
Aug 14, 2026 - 15:28 CDT
Update - Our team aligned with the carriers on a proposed solution covering how the privacy policy, terms of use, and Marketing SMS disclosures are presented. As we moved through the process, one of the carriers shifted its position and is now requiring separate affirmative consent for both transactional and marketing SMS messages. We are actively working to ensure the legal basis for that transactional SMS requirement, as our goal is to minimize friction during lead capture while also scaling SMS opt-in capabilities across the domestic system.
An internal cross-functional team that includes Legal, Brand/Conversion, and Operations is aligned on the issue and actively working toward a solution. The team plans to resubmit an updated approach asap.
We understand the impact this has on clubs that rely on SMS as a key communication channel, and we appreciate your patience while we work through the carrier requirements and approval process. We will continue to share updates as additional information becomes available.
Aug 04, 2026 - 11:27 CDT
An internal cross-functional team that includes Legal, Brand/Conversion, and Operations is aligned on the issue and actively working toward a solution. The team plans to resubmit an updated approach asap.
We understand the impact this has on clubs that rely on SMS as a key communication channel, and we appreciate your patience while we work through the carrier requirements and approval process. We will continue to share updates as additional information becomes available.
Aug 04, 2026 - 11:27 CDT
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.
We will provide another update once additional information is available.
Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
We will provide another update once additional information is available.
Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.
Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.
Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.
For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.
Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.
For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.
This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026
Locations that had SMS texting set up before January 26, 2026 are not affected.
Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.
Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.
Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT
This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026
Locations that had SMS texting set up before January 26, 2026 are not affected.
Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.
Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.
Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT
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Scheduled Maintenance
Scheduled Maintenance - MN & FAC - Access Control Firmware v93 Release Aug 31, 2026 11:00 - Sep 3, 2026 11:00 CDT
What’s Happening:
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.
When: FAC, Minnesota Clubs
Begins: August 31 at 11:00 AM CT
Rolling Window: 72 hours from start time
Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update please report them through your standard support channel.
Posted on Aug 24, 2026 - 10:24 CDT
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements. Deployment for each phase will occur over a rolling 72-hour window.
When: FAC, Minnesota Clubs
Begins: August 31 at 11:00 AM CT
Rolling Window: 72 hours from start time
Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update please report them through your standard support channel.
Posted on Aug 24, 2026 - 10:24 CDT
Scheduled Maintenance - Remaining Domestic Clubs - Access Control Firmware v93 Release Sep 7, 2026 11:00 - Sep 10, 2026 11:00 CDT
This maintenance window covers all remaining domestic clubs. Minnesota and FAC clubs are included in a separate release window beginning August 31, 2026, with deployment occurring over a rolling 72-hour period.
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements.
Deployment for each phase will occur over a rolling 72-hour window.
When: All Remaining Domestic Clubs
Begins: Sep 7 at 11:00 AM CT
Rolling Window: 72 hours from start time
Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update, please report them through your standard support channel.
Posted on Aug 24, 2026 - 10:24 CDT
We are deploying Firmware v93 as part of the staged rollout of this access control upgrade. This release provides security and system updates designed to keep access control devices current and support future improvements.
Deployment for each phase will occur over a rolling 72-hour window.
When: All Remaining Domestic Clubs
Begins: Sep 7 at 11:00 AM CT
Rolling Window: 72 hours from start time
Impact:
Devices may update at different times within the 72-hour window. No extended downtime is expected. Clubs can continue operating normally throughout the maintenance period.
What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.
If issues persist after the update, please report them through your standard support channel.
Posted on Aug 24, 2026 - 10:24 CDT