Microsoft Azure Service Degradation
Monitoring - We are seeing continued recovery across embedded Power BI reporting.

Current reporting status:
- Visual rendering issues have been resolved.
- Coach Engagement has refreshed and is back to its normal reporting state.
- AF App Metrics is still impacted. Upstream data processes are expected to be completed by Monday, 6/8, with the standard reporting cadence resuming Tuesday, 6/9. Until then, the report will continue to reflect data through 5/27.
- Fab 5 refreshes monthly and is scheduled to refresh on the 10th.

We will provide another update as more information becomes available.
Jun 04, 2026 - 14:02 CDT
Update - We are experiencing an issue affecting embedded Power BI reporting.

Users may experience issues with visuals rendering for:
-AF App Metrics
-Coach Engagement
-Access Pass Billing

Refresh timing has not changed from our previous update:
-AF App Metrics and Coach Engagement are expected to resume their standard reporting cadence on Thursday, 6/4.
-Fab 5 follows a monthly refresh cadence and is not expected to impact the scheduled 10th-of-the-month refresh.

We will provide another update if the timeline changes or more information becomes available
Jun 03, 2026 - 16:02 CDT
Update - Most Anytime Fitness services have recovered following the Microsoft degraded service issue.

The remaining known impact is with reporting. Some reports can now be rendered, but impacted reports continue to reflect data only through 5/27.

Fab 5 reporting refreshes monthly and is not expected to impact the scheduled 10th-of-the-month refresh.

AF Access Pass Billing is expected to refresh tonight as part of its normal 3rd-of-the-month refresh cycle, with updated reporting available tomorrow.

AF App Metrics and Coach Engagement reporting are expected to resume their standard reporting cadence on Thursday, 6/4. Until then, those reports will continue to reflect data through 5/27.

We will continue to monitor refresh progress and provide another update if timelines change.
Jun 02, 2026 - 16:27 CDT
Update - We are seeing recovery across several Anytime Fitness services following the Microsoft degraded service issue.

Services showing recovery include:
- Access Pass
- Club Hub iOS prospect/member list loading
- Converting prospects to members
We are continuing to monitor related member and club workflows as recovery progresses.

Reporting and data-related services remain impacted. Recovery for reporting is expected to continue through the weekend.

We will provide another update as more information becomes available.
May 29, 2026 - 14:27 CDT
Identified - We have identified additional systems and services impacted by the current Microsoft degraded service issue.
Our Data team has confirmed impacts to systems and services that receive data from us, including:

- Medallia surveys, including Leads, Orgs, Trials and Members, and Nutrition
- Click to Cancel
- Marketing reports
- Coaching reporting
- AF Global Reporting
- PowerStats Reporting
- Some PBR reporting

The following areas are also at risk:
- DigitalKey
- Fab5 domestic
- Other monthly reporting

We will provide another update as more information becomes available.
May 29, 2026 - 10:56 CDT
Investigating - Microsoft is experiencing degraded service with west coast data center which is impacting the following

- Embedded reporting in dashboards
- Converting prospects to members
- Adding passes to wallets
- Sporadic door functionality

We will provide another update as more information becomes available.
May 29, 2026 - 08:00 CDT
SMS Texting Temporarily Unavailable for Subset of Locations
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Degraded Performance
90 days ago
100.0 % uptime
Today
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Degraded Performance
Door Service Operational
Fab 5 Degraded Performance
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Degraded Performance
90 days ago
100.0 % uptime
Today
Recovery Services Operational
90 days ago
100.0 % uptime
Today
Partners Degraded Performance
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Degraded Performance
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 8, 2026

No incidents reported today.

Jun 7, 2026
Scheduled Maintenance: ABC Outage
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 CDT
Scheduled - The ABC Fitness Technology Team will perform scheduled maintenance on ABC Fitness products.

Maintenance Window:
June 6, 2026, 8:00 PM CDT through June 7, 2026, 6:00 AM CDT

Purpose:
This maintenance will include planned updates to support the continued security and reliability of ABC Fitness products.

Impact:
During this planned maintenance window, all ABC Fitness services and products will be unavailable.

We appreciate your patience and understanding while this work is completed.
Jun 2, 11:56 CDT
Jun 6, 2026
Jun 5, 2026

No incidents reported.

Jun 4, 2026
Planned Maintenance - Access Control Firmware v88 Release
Completed - The scheduled maintenance has been completed.
Jun 4, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:00 CDT
Scheduled - What’s Happening:

We are deploying Firmware v88 as part of the staged rollout of this access control upgrade. The update includes minor bugfixes and improvements. Deployment for each phase will occur over a rolling 72-hour window.

Minnesota and FAC clubs are not included in this maintenance window, as they have already received the upgrade.

When:
All Remaining Domestic
Begins: June 01, 2026 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Jun 1, 09:58 CDT
Jun 3, 2026
Jun 2, 2026
Jun 1, 2026
Online Signups - Confirmation Page Failing to Load
Resolved - We have completed monitoring of the Online Signup experience and confirmed that the issue affecting page progression after billing information is submitted has been resolved.

Users are able to proceed to the confirmation page after submitting billing information, and signups are processing successfully.

No further impact has been observed. If you experience any additional issues, please use your standard support channels for assistance.
Jun 1, 17:00 CDT
Monitoring - We have identified and corrected the page behavior affecting some Online Signup experiences after billing information is submitted.

Users are now able to proceed to the confirmation page after submitting billing information, and signups continue to be processed successfully.

We are monitoring the signup experience to confirm it remains stable and will provide another update once monitoring is complete.
Jun 1, 14:37 CDT
Investigating - We are currently investigating a sporadic issue affecting the signup experience after billing information is submitted.

After billing information is entered, the page may continue loading instead of advancing to the confirmation page.

Signups are still being processed successfully. We are working to correct the page behavior and will provide updates as more information becomes available.
Jun 1, 10:37 CDT
Online Signups - Club Enhancement Fees Not Applying
Resolved - The issue where Club Enhancement Fees may not have been applied to some Member Agreements created through Online Signups has been resolved.

On May 28, impacted locations were provided with the list of affected members and instructions for next steps.

Thank you for your patience as we handled this issue.
Jun 1, 14:30 CDT
Investigating - We are investigating an intermittent issue where Club Enhancement Fees may not be applied to Member Agreements created through Online Signups.

We will provide updates as more information becomes available.
May 14, 11:19 CDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
May 28, 2026

No incidents reported.

May 27, 2026

Unresolved incident: SMS Texting Temporarily Unavailable for Subset of Locations.

May 26, 2026
Online Signup Billing Verification: May 6–7
Resolved - ABC Fitness has refunded more than 600 members related to the May 6–7 online signup billing issue.

Locations should continue reviewing their reports and following the verification steps outlined in the Franchise Notice to identify any remaining impacted prospects or members.

For any refund that still needs to be processed, locations should continue using the current refund path:
-Email merchant@abcfitness.com
-CC afteam@abcfitness.com
-Reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there

ABC has completed the primary refund processing effort and continues to support any remaining cases submitted through this path. Location review remains the primary way to identify and resolve any remaining impacted cases.
May 26, 13:12 CDT
Monitoring - ABC Fitness has refunded 400 members related to the May 6–7 online signup billing issue.

Locations should still continue reviewing their reports and following the verification steps outlined in the Franchise Notice to identify any additional impacted prospects or members.

If a refund is needed, locations should:
- Email merchant@abcfitness.com
- CC afteam@abcfitness.com
- Reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there

ABC is continuing an additional verification audit, but location review remains the primary path to resolving any remaining cases.
May 18, 18:32 CDT
Update - We are continuing to investigate this issue.
May 9, 18:24 CDT
Update - We are continuing to investigate this issue.
May 9, 18:15 CDT
Investigating - We are continuing follow-up work related to an online signup billing issue that occurred on May 6–7.

During this window, some prospects who retried the online join process after receiving a system error may have been charged more than once, even though their membership agreement did not finalize in the system. The issue appears to be limited to this timeframe.

Clubs should review their reports and follow the verification steps outlined in the Franchise Notice to help identify and support any impacted prospects or members. Clubs may also need to follow up with impacted individuals to validate what happened and help them complete the signup process if needed.


Action may be required from clubs.
If anyone requires a refund, please email merchant@abcfitness.com and cc afteam@abcfitness.com for assistance. In the email to ABC, reference the Franchise Notice and state that the refund cannot be processed through the digital membership report because the transaction does not appear there.

The Purpose Brands and ABC teams are continuing resolution work, including an additional verification audit by ABC. Club review remains the primary path to resolution, with the ABC audit serving as an additional verification step.

Please review the full details in the franchise alert posted here: https://resourcecenter.sebrands.com/af/blog/2026/05/action-required-online-signup-billing-verification-may-67
May 9, 18:01 CDT
May 25, 2026
Club Hub and door system issues
Resolved - The issue affecting Club Hub and the door system has been resolved.

Club Hub is loading as expected, and members should be able to access the gym without needing to scan multiple times.

Thank you for your patience while we resolved this issue.
May 25, 11:57 CDT
Monitoring - We have identified the root cause of the issue affecting Club Hub and the door system and are seeing signs of recovery.

Club Hub load times and door access functionality are improving. Some members may still experience delays or need to scan more than once while the system continues to recover.

We are monitoring the system closely and will provide another update once the issue is fully resolved.
May 25, 10:35 CDT
Investigating - We are currently investigating an issue affecting Club Hub and the door system.

Club Hub may take longer than expected to load and may show error messages. Members may also experience difficulty accessing the gym and may need to scan multiple times before entry is granted.

Our team is actively reviewing the issue and working to identify the cause. We will provide another update as soon as more information is available.
May 25, 09:37 CDT
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