SMS Texting Temporarily Unavailable for Subset of Locations
Update - The Purpose Brands team is awaiting final confirmation from Twilio, the service that supports SMS messaging through Club OS.

We will provide another update once additional information is available.

Thank you for your continued patience.
Jul 09, 2026 - 10:06 CDT
Monitoring - The updated SMS opt-in language is now live on all Anytime Fitness website lead forms across the United States as of June 15, 2026.

Our team has submitted the updated solution to Twilio, the messaging platform used by Club OS, for review and confirmation. We expect this process to take at least 1–2 more weeks and are actively working to expedite where possible. We'll provide an update if anything changes.

Once confirmed, SMS texting will be restored for impacted locations. No action should be needed from clubs once restored.

For the full context on what changed and why, see the Franchise Notice: Updated SMS Opt-In Language to Meet Industry Regulations - https://resourcecenter.sebrands.com/af/blog/2026/06/sms-opt-in-language-updated-to-meet-industry-regulations
Jun 22, 2026 - 15:34 CDT
Investigating - A subset of locations is temporarily unable to send SMS text messages due to updated industry compliance requirements.

This only affects locations that:
-Opened on or after January 26, 2026
-Did not have SMS texting set up before January 26, 2026

Locations that had SMS texting set up before January 26, 2026 are not affected.

Our team has submitted a proposed solution to Twilio, the messaging platform used by Club OS.

Once Twilio confirms the solution meets the new requirements, we will release an update to restore SMS texting for impacted locations.

Thank you for your patience as we work through this change.
May 27, 2026 - 14:00 CDT

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Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

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90 days ago
100.0 % uptime
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Partners Degraded Performance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance: ABC Fitness Aug 22, 2026 20:00 - Aug 23, 2026 06:00 CDT

The ABC Fitness Technology Team will perform scheduled maintenance on ABC Fitness.

Maintenance Window: August 22, 2026, 8:00 PM CDT through August 23, 2026, 6:00 AM CDT

Impact: During this planned maintenance window, all ABC Fitness services and products will be unavailable.

We appreciate your patience and understanding while this work is completed.
Posted on Jul 21, 2026 - 15:50 CDT
Jul 24, 2026

No incidents reported today.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026
Online Signups - Member Records Not Appearing in Club Hub
Resolved - A fix has been applied for the issue affecting completed Online Signups.

All previously impacted membership records have been corrected, and new records are now appearing normally in Club Hub and ABC.

If you experience any issues with Online Signups, please reach out through our standard support channels.
Jul 21, 10:26 CDT
Monitoring - A temporary fix has been implemented and is significantly reducing the number of impacted Online Signups. We are continuing to monitor performance while we work toward a permanent solution.

In some cases, a member may successfully complete their Online Signup, but their membership record may take up to 24 hours to appear in Club Hub and ABC.

If a member’s record is not appearing after completing an Online Signup, clubs may submit a Support ticket at any time for assistance.
Jul 11, 14:56 CDT
Investigating - We are investigating a sporadic issue impacting some completed online signups.

In certain cases, a member may complete the online signup process, receive their agreement, and have payment processed successfully; however, the corresponding member record may not appear in Club Hub as either a prospect or member.

Our team is actively reviewing the issue to identify the cause and determine the appropriate resolution path.

We will provide another update as additional information becomes available.
Jul 8, 15:45 CDT
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
Scheduled Maintenance - Access Control Firmware v91 Release
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 11:00 CDT
Scheduled - What’s Happening:

We are deploying Firmware v91 as part of the staged rollout of this access control upgrade. This update adds internal features that allow access control device components to automatically receive future software updates, helping clubs receive the latest reliability improvements and features. Deployment for each phase will occur over a rolling 72-hour window.

When:
FAC, Minnesota Clubs
Begins: July 6th at 11:00 AM CT
Rolling Window: 72 hours from start time

All Remaining Domestic Clubs
Begins: July 13th at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Jul 2, 09:28 CDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026
Jul 10, 2026

No incidents reported.

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