Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 2023 - 09:40 CDT
Sep 27, 2023 - 09:40 CDT
Update - We are actively working towards this development release. Updates will continue to be provided as updated information is available.
Sep 25, 2023 - 16:01 CDT
Sep 25, 2023 - 16:01 CDT
Update - We are actively working towards this development release. Updates will continue to be provided as updated information is available.
Sep 21, 2023 - 09:50 CDT
Sep 21, 2023 - 09:50 CDT
Update - Updating to reflect Who's in the Club component as this issue is outside of Club Hub.
Sep 20, 2023 - 11:33 CDT
Sep 20, 2023 - 11:33 CDT
Update - We are actively working towards this development release tentatively scheduled for 9/20. Updates will continue to be provided as updated information is available.
Sep 18, 2023 - 10:09 CDT
Sep 18, 2023 - 10:09 CDT
Identified - We have identified this issue to be a result of browser security settings blocking the authorization flow and are working to release a fix. We anticipate that we will be ready to release this development fix during next week.
Sep 15, 2023 - 12:17 CDT
Sep 15, 2023 - 12:17 CDT
Update - We are continuing to investigate this issue.
Sep 15, 2023 - 09:43 CDT
Sep 15, 2023 - 09:43 CDT
Investigating - We are currently investigating an issue that has been affecting some club's ability to see Who's in the Club. Some clubs are reporting an "invalid page" error when attempting to authorize.
Please continue to submit tickets with this issue to help supplement data as we work to deploy a fix for this.
Sep 13, 2023 - 08:35 CDT
Please continue to submit tickets with this issue to help supplement data as we work to deploy a fix for this.
Sep 13, 2023 - 08:35 CDT
Update - Update from the team at Vi regarding this issue:
This has been identified to require additional development work - Which will be released on Thursday, 10/5. The ability to respond to smart engagement flags in Club OS or the Smart Engagement webtool is not affected.
Clubs will continue to see inaccurate flag count messages in the meantime.
Sep 21, 2023 - 09:49 CDT
This has been identified to require additional development work - Which will be released on Thursday, 10/5. The ability to respond to smart engagement flags in Club OS or the Smart Engagement webtool is not affected.
Clubs will continue to see inaccurate flag count messages in the meantime.
Sep 21, 2023 - 09:49 CDT
Identified - This issue has been identified, and the team at Vi is working on a resolution.
Please continue to respond to flags in Club OS with the knowledge that the number of incomplete flags listed is currently not accurate. This issue should not affect the ability to respond to flags.
Sep 20, 2023 - 14:23 CDT
Please continue to respond to flags in Club OS with the knowledge that the number of incomplete flags listed is currently not accurate. This issue should not affect the ability to respond to flags.
Sep 20, 2023 - 14:23 CDT
Investigating - We are currently aware of an issue with Smart Engagement that is resulting in broken alert and flag tracking. At this time we expect that clubs may inaccurately see incomplete flags listed when they have already been completed.
Sep 20, 2023 - 10:32 CDT
Sep 20, 2023 - 10:32 CDT
About This Site
Welcome to the Anytime Fitness home for real-time information on system status and security.
Here you will find both live and historical data on performance - Subscribe via text or email for automated updates.
Technology
Major Outage
Frontend services, systems, and software enabling club operations.
AF App
Operational
(New) iOS and Android Anytime Fitness mobile application.
AF Coach App
Operational
Coaching Dashboard iOS and Android mobile application to communicate with (New) AF App.
Anytime Fitness App
Operational
(Old) iOS and Android Anytime Fitness mobile application.
Anytime Workouts App
Operational
(Old) Mobile application supporting the completion, building and scheduling of workouts.
AnytimeFitness.com
Operational
Primary consumer-facing website.
Club Hub
Operational
Dynamic platform used for managing and organizing club trainers, members, events, and more.
Coaching Dashboard
Operational
Trainer's platform for managing members their clients and workout sessions.
Dashboard
Operational
Domestic Anytime Fitness operator dashboard.
Door Service
Operational
Access Pro door functionality.
Fab 5
Operational
Concise view of club performance via the Dashboard.
Gym Reservation System
Operational
Service supporting existing members making club reservations.
Online Signup
Operational
Website feature enabling new members to sign up online.
Vendor Portal
Operational
Resource for purchasing essential club equipment.
Who's in the Club
Major Outage
Anytime Fitness app within Club OS
Partners
Degraded Performance
Business critical vendors and service providers.
ABC Fitness Solutions
Operational
Billing and payment processing vendor.
Club Connect
Operational
Anytime Fitness trainers and training managers social platform.
Club OS
Operational
Club management operating system.
Healthy Contributions
Operational
Club membership incentives support partner.
Medallia
Operational
Customer experience survey platform.
Outlook
Operational
Personal information manager web app - Email.
ProVision Security
Operational
Shared service provider supporting club security.
Salesforce
Operational
Customer relationship management service.
Smart Engagement
Degraded Performance
Resources
Operational
Training, support tools and knowledge bases.
Anytime Academy
Operational
Role-specific curriculum and courses for franchisees and staff.
Brand Marketing Center
Operational
Club resource for creating ads, customizing templates, downloading brand resources, printing, shipping and more!
Ideas Portal
Operational
Platform for submitting ideas and feedback.
Support Portal
Operational
Support team platform utilized to answer tickets and communicate with franchisees.
SEBHelp.com
Wiki
Operational
Public facing knowledge base.
Workplace
Operational
Public communication and networking tool supported by Facebook.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance