AF Mobile App – Email Verification Error

Incident Report for Anytime Fitness

Resolved

Our teams have confirmed that the email verification issue in the Anytime Fitness mobile app has been resolved.

Members should no longer encounter errors when selecting "Send Code to Email" and should now receive the intended email verification code to complete the verification process.

We have completed monitoring and confirmed that the functionality is working as expected. If members continue to experience issues, please submit a support ticket for further assistance.
Posted Oct 08, 2026 - 12:20 CDT

Monitoring

Our teams have implemented a fix to address the email verification issue in the Anytime Fitness mobile app. Members should no longer encounter errors when selecting "Send Code to Email" and will now receive the intended email verification code to complete the verification process.

We will continue monitoring to ensure the fix is working as expected.
Posted Oct 08, 2026 - 11:11 CDT

Investigating

We are currently investigating an issue affecting email verification in the Anytime Fitness mobile app. Some members may encounter an error when entering their email address and selecting "Send Code to Email," preventing them from completing the verification process.

Our teams are actively working to identify the cause and resolve the issue. We will provide additional updates as more information becomes available.
Posted Oct 08, 2026 - 09:10 CDT
This incident affected: Technology (AF App).