US - BDA Portal Access Visibility

Incident Report for Anytime Fitness

Investigating

We are investigating an issue affecting access to the BDA portal for some franchisees following the recent Franconnect migration.

Impact: Certain locations and associated users may appear deactivated, which can prevent access to the BDA portal.

Our teams have identified the cause and are working to restore access.
We will provide another update as more information becomes available.
Posted Sep 29, 2026 - 15:00 CDT
This incident affects: Technology (BDA).