US - First Billing Cycle After Term Membership Auto-Renewal

Incident Report for Anytime Fitness

Identified

We have identified an issue affecting some term memberships set to auto-renew in the US.

Impact
The first billing cycle may not process as expected when a term membership transitions to an open-ended membership.
Previously processed payments are not impacted.

Our teams are reviewing potentially affected memberships and evaluating the applicable billing periods.
We will provide another update as more information becomes available.

Posted Sep 03, 2026 - 15:54 CDT

This incident affects: Partners (ABC Fitness Solutions).