Online Signups - Member Records Not Appearing in Club Hub

Incident Report for Anytime Fitness

Investigating

We are investigating a sporadic issue impacting some completed online signups.

In certain cases, a member may complete the online signup process, receive their agreement, and have payment processed successfully; however, the corresponding member record may not appear in Club Hub as either a prospect or member.

Our team is actively reviewing the issue to identify the cause and determine the appropriate resolution path.

We will provide another update as additional information becomes available.

Posted Jul 08, 2026 - 15:45 CDT

This incident affects: Technology (Club Hub, Online Signup).