Online Signup - Email and SMS Consent Issue

Incident Report for Anytime Fitness

Identified

A hotfix has been deployed to address an issue affecting consent preferences for new member Online Signups.

New member signups completed after the deployment of the hotfix should now have the expected email and SMS consent preferences applied.

Members who signed up prior to the deployment may still have incorrect consent preferences, which may have prevented them from receiving email and SMS communications.

Our team is continuing to monitor the fix and review any previously affected member records.

We will provide another update as more information becomes available.

Posted Jun 30, 2026 - 16:59 CDT

This incident affects: Technology (Online Signup).