AF Mobile App – Lead Phone Numbers Missing
Monitoring - We recently identified an issue in the AF Mobile App where lead phone numbers were not displaying as expected. The issue has been corrected, and we are currently monitoring to ensure all lead details are appearing properly going forward.

Please note that phone numbers for leads previously received during the impacted period cannot be recovered, but new leads going forward should display correctly.
Dec 24, 2025 - 12:32 CST
AF App Email Verification Code Not Received
Monitoring - The issue has been addressed, and email delivery is now operating normally. Our teams are continuing to monitor performance to ensure continued stability. No Club action is required at this time.
Dec 22, 2025 - 15:34 CST
Update - We continue to investigate reports of members using Microsoft email addresses (e.g., hotmail.com or outlook.com) not receiving verification code emails when attempting to link the AF Mobile App to their membership. Further updates will be shared as available.
Dec 19, 2025 - 09:58 CST
Investigating - We are currently investigating reports of members who have personal email addresses through Microsoft (hotmail.com or outlook.com) are not receiving the verification code email when attempting to link their AF Mobile App to their membership.
Dec 17, 2025 - 09:53 CST
Degraded Performance for Dashboard / AF API
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 18, 2025 - 02:36 CST
Investigating - We are currently experiencing degraded performance in several applications due to an ongoing database incident in our primary SQL Server environment.

Customers using the following services may be affected:
Slower page loads
Intermittent timeouts or errors when loading data
Delays in background jobs and reports
Dec 18, 2025 - 01:32 CST

About This Site

Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Uptime over the past 90 days. View historical uptime.
Technology Operational
90 days ago
99.69 % uptime
Today
Access Pass Operational
AF App Operational
AF Coach App Operational
AnytimeFitness.com Operational
Club Hub Operational
Coaching Dashboard Operational
Dashboard Operational
Door Service Operational
Fab 5 Operational
Online Signup Operational
Vendor Portal Operational
Who's in the Club Operational
Power BI Operational
90 days ago
100.0 % uptime
Today
Recovery Services Operational
90 days ago
96.58 % uptime
Today
Partners Operational
ABC Fitness Solutions Operational
Club Connect Operational
Club OS Operational
Healthy Contributions Operational
Medallia Operational
Meta Operational
Outlook Operational
ProVision Security Operational
Salesforce Operational
Smart Engagement Operational
Resources Operational
Anytime Academy Operational
Brand Marketing Center Operational
Ideas Portal Operational
Support Portal Operational
Workvivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 24, 2025

Unresolved incident: AF Mobile App – Lead Phone Numbers Missing.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

Unresolved incident: AF App Email Verification Code Not Received.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Dec 18, 2025
Emergency Maintenance – AF App, Club Hub, and Dashboard
Completed - The scheduled maintenance has been completed.
Dec 18, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 16:00 CST
Scheduled - When:
Today, December 18, beginning at 4:00 PM - 6:00PM CT

What’s happening:
We are performing scheduled maintenance on our backend database infrastructure to ensure continued platform stability.

Expected impact:
During this window, the following systems may be temporarily unavailable or experience intermittent disruptions:

AF App
Club Hub
Dashboard

What you need to know:
Any disruption is expected to be brief.
No action is required from clubs or operators.

We appreciate your patience as we work to maintain a stable and reliable experience. If you experience issues outside of this window, please contact support.
Dec 18, 13:54 CST
Support Portal Degradation - Impacting Ticket Access and Submission
Resolved - This Incident has been resolved.
Dec 18, 13:55 CST
Investigating - We’re currently experiencing performance and latency issues with our Support Portal (Jira Service Desk):

Slow loading times when accessing or navigating tickets.
Delays or timeouts when submitting support forms.
Our teams are actively working to resolve the issue and are monitoring the system closely.

What This Means for You:
You may experience slowness while using the support portal.
If you're unable to submit a support form, our support team is available by phone for immediate assistance.
Dec 15, 12:01 CST
Dec 17, 2025
Dec 16, 2025
Incident: Personal Training Sign-Ups Impacted (Club OS & ABC Integration)
Resolved - The issue preventing clubs from adding new payment profiles and initiating Personal Training sign-ups in Club OS has been resolved.

If you previously encountered an error, please re-attempt the action.
Dec 16, 14:45 CST
Investigating - We are currently experiencing an issue affecting the ABC payment integration within Club OS, which is preventing clubs from initiating Personal Training (PT) sign-ups when adding a new profile payment method for members.

Impact:
Clubs may be unable to complete Personal Training agreements
The issue occurs when attempting to add a new payment profile
Existing payment profiles may continue to function normally

Affected users may see the following error message: “Unable to initialize pay page with ABC.”
Dec 16, 10:02 CST
System Maintenance- Resource Center & Support Portal
Completed - The scheduled maintenance has been completed.
Dec 16, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 10:00 CST
Scheduled - What’s Happening:
-A short maintenance window is scheduled today to improve system performance. During this time, Resource Center and Support Portal (Jira) may be temporarily unavailable for up to 30 minutes.

-Date: December 16, 2025
-Time: 10:00–12:00 PM CST

Impacted Services:
-Resource Center
-Support Portal (Jira Service Management)

What You Can Expect:
-Brief interruptions in service (up to 30 minutes)
-Affected tools may be inaccessible or slow to respond during the maintenance window
-Normal service will resume once maintenance is complete

If you continue to experience issues after the maintenance window, please reach out through your standard support processes for assistance.
Dec 16, 09:54 CST
Dec 15, 2025
System Maintenance- Resource Center & Support Portal
Completed - The scheduled maintenance has been completed.
Dec 15, 20:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 20:00 CST
Scheduled - When:
-Date: December 15, 2025
-Time: 8:00–8:30 PM CT / 9:00–9:30 PM UTC
-Estimated Impact Duration: Up to 30 minutes

Impacted Services:
-Resource Center
-Support Portal (Jira Service Management)

What’s Happening:
-A short maintenance window is scheduled today to improve system performance. During this time, access to Wiki, Resource Center, and Support Portal (Jira) may be temporarily unavailable for up to 10 minutes.

What You Can Expect:
-Brief interruptions in service (up to 30 minutes)
-Affected tools may be inaccessible or slow to respond during the maintenance window
-Normal service will resume once maintenance is complete

If you continue to experience issues after the maintenance window, please reach out through your standard support processes for assistance.
Dec 15, 16:10 CST
Dec 14, 2025

No incidents reported.

Dec 13, 2025
Planned Infrastructure Maintenance – Multiple Applications
Completed - The scheduled maintenance has been completed.
Dec 13, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 CST
Scheduled - What’s Happening:
We will be performing scheduled system maintenance that will temporarily affect several applications across our platforms. This work helps ensure these systems remain stable and reliable.

When:
December 13, 6–10 AM CT
Most components may only be impacted for under one hour within this window.

Impact:
During the maintenance window, users may experience brief downtime or slow performance in the components listed below:

AF App
AF Coach App
Club Hub
Coaching Dashboard
Dashboard
Door Service
Fab 5
Who’s in the Club

What You Need to Do:
No action is needed unless you encounter issues after the maintenance window. If you do, please reach out to support through the Support Portal.
Dec 9, 15:38 CST
Dec 12, 2025
Planned Maintenance – Access Control Firmware v80 Release
Completed - The scheduled maintenance has been completed.
Dec 12, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 11:00 CST
Scheduled - What’s Happening:
We are deploying Firmware v80 as part of the staged rollout of this access control upgrade. The update improves communication reliability between access control devices and controllers, enhances system stability, and reduces previously observed error conditions. Deployment for each phase will occur over a rolling 72-hour window.

When:
Minnesota Clubs Only
Begins: December 9, 2025 at 11:00 AM CT
Rolling Window: 72 hours from start time

All Remaining Domestic and International Clubs
Begins: December 15, 2025 at 11:00 AM CT
Rolling Window: 72 hours from start time

Impact:
Devices may update at different times within the 72-hour window.
No extended downtime is expected.
Clubs can continue operating normally throughout the maintenance period.

What You Need to Do:
No action is required. Devices will update automatically. Our teams will monitor performance and device health throughout each 72-hour deployment window.

If issues persist after the update please report them through your standard support channel.
Dec 8, 10:56 CST
Recovery Services Access Issue
Resolved - This issue has been resolved.
Dec 12, 08:57 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 20:00 CST
Investigating - An issue has been reported where members who have added recovery services on or after December 2nd to their account are unable to access the related amenities. We are currently investigating this issue.
Dec 10, 15:58 CST
Dec 11, 2025
Dec 10, 2025
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