All Systems Operational

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Welcome to the Anytime Fitness home for real-time information on system status and availability.
Here you will find both live and historical data on system performance - Subscribe via text or email for automated updates.

Technology ? Operational
Access Pass ? Operational
AF App ? Operational
AF Coach App ? Operational
AnytimeFitness.com ? Operational
Club Hub ? Operational
Coaching Dashboard ? Operational
Dashboard ? Operational
Door Service ? Operational
Fab 5 ? Operational
Online Signup ? Operational
Vendor Portal ? Operational
Who's in the Club ? Operational
Partners ? Operational
ABC Fitness Solutions ? Operational
Club Connect ? Operational
Club OS ? Operational
Healthy Contributions ? Operational
Medallia ? Operational
Meta Operational
Outlook ? Operational
ProVision Security ? Operational
Salesforce ? Operational
Smart Engagement Operational
Resources ? Operational
Anytime Academy ? Operational
Brand Marketing Center ? Operational
Ideas Portal ? Operational
Support Portal ? Operational
Workplace ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Smart Coaching Ecosystem - Ticket Submission Errors
Resolved - This incident has been resolved.
Nov 14, 09:40 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 09:36 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 09:34 CST
Investigating - We are currently investigating an issue that is causing some folks to receive an error when trying to submit a support ticket through one of the Smart Coaching Ecosystem applications.

At this time, if you do need to submit a support ticket regrading a SCE application please utilize the ProVision phone number 866-315-0777.
Nov 14, 09:12 CST
Nov 13, 2024
Scam Awareness
Resolved - We are now closing this post by marking as resolved.
Nov 13, 09:07 CST
Monitoring - Please be aware of a recent scam targeting fitness clubs and studios. Read this Franchise Notice on the Dashboard to learn more, including how to report the scam if you are contacted: https://resourcecenter.sebrands.com/af/blog/2024/11/recent-scam-attempts-remind-all-to-stay-vigilant
Nov 8, 09:03 CST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
ABC - OBC Invoice Display
Resolved - ABC reports that this issue has now been resolved.

Please submit any further issues to ABC support.
Nov 11, 17:36 CST
Identified - ABC has informed us that they are currently aware of an issue with the Online Business Center where member invoices will not display.
At this time, owners can call client services to update member accounts at 888-622-6290.

An update will be provided when ABC has resolved this issue.
Nov 11, 13:59 CST
ABC/Club Hub Sync
Resolved - ABC has informed us that this issue is now resolved and all data discrepancies are resolved.

If you see any further issues with ABC and Club Hub information syncing, please submit a support ticket through the Club Hub application.
Nov 11, 08:31 CST
Update - ABC is continuing to monitor progress and will provide an update when this has been resolved, at which point we will update this post.
Nov 7, 14:09 CST
Monitoring - Updating the incident status to "Monitoring" to represent that the fix for this issue has already been put in place.
Nov 7, 10:14 CST
Identified - ABC has informed us of an issue that was affecting their syncs to Club Hub from the morning of November 5th - 8:45AM CDT November 7th. All sync information is currently processing as expected, however there is a small queue of record syncs that backed up between the 5th and this morning - ABC is actively working through re-processing that queue.

In the meantime, you may see discrepancies between ABC and Club Hub information that was entered between the 5th and 7th - These discrepancies will be corrected as the queue processes and catches up.

We do not require additional tickets at this time. Thank you to those that reported this issue!
Nov 7, 10:02 CST
Nov 10, 2024
ABC - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 CST
Scheduled - ABC has informed us that they will be performing scheduled maintenance on their core systems between Saturday, November 9th 8PM CDT and Sunday, November 10th 6AM CDT.

During this 10 hour window, ABC anticipates all of their services and products will be unavailable. Any data that ABC collects during this downtime will be queued and processed upon completion of the work.

Should you have additional questions or experience further issues with ABC systems after this maintenance has concluded, please contact the ABC technical support team at 1-877-222-5767.
Oct 16, 09:05 CDT
Nov 9, 2024
Nov 8, 2024
Nov 7, 2024
Club Hub Overview
Resolved - We have deployed a fix to resolve this issue.
Nov 7, 14:14 CST
Investigating - We are actively investigating reports that the Overview screen in Club Hub is not populating information as expected.

Please submit a ticket through Club Hub if you are experiencing this issue.
Nov 7, 10:36 CST
Nov 6, 2024

No incidents reported.

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