In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 2024 - 09:00 CDT
Apr 15, 2024 - 09:00 CDT
Scheduled - Self Esteem Brands (SEB) will overhaul its report synchronization process the week of April 15.
Due to this work, SEB won't refresh report data from Monday, April 15, through Friday, April 19. This will affect reports within platforms like the Anytime Fitness App, the AF Dashboard, the Coaching Dashboard, and Club Hub.
Affected reports will include:
Leads
Smart Coaching Ecosystem
Fab 5 Metrics
Client Lists
and Coach Scorecard
While SEB cannot update data during this timeframe, it will continue collecting data. Once the synchronization finishes, SEB will update all affected reports to include this data.
Apr 15, 2024 09:00 - Apr 27, 2024 21:00 CDT
Due to this work, SEB won't refresh report data from Monday, April 15, through Friday, April 19. This will affect reports within platforms like the Anytime Fitness App, the AF Dashboard, the Coaching Dashboard, and Club Hub.
Affected reports will include:
Leads
Smart Coaching Ecosystem
Fab 5 Metrics
Client Lists
and Coach Scorecard
While SEB cannot update data during this timeframe, it will continue collecting data. Once the synchronization finishes, SEB will update all affected reports to include this data.
Apr 15, 2024 09:00 - Apr 27, 2024 21:00 CDT
Identified - We have identified a bug in the AF App where after a member's 3-month activation expires, their Apple Fitness+ content does not appear after re-activating their subscription.
Support workaround steps for users experiencing this issue:
1. Make sure the member has re-activated their Apple Fitness+ subscription
2. If content is not visible:
Navigate to your profile by clicking on your picture top right > Select Plan Settings > Scroll to Apple Fitness+ > Select Disable > Select Yes, disable > Once Enable option appears, Select Enable > Navigate back to the App home screen > Snap down to refresh the page > Apple Fitness+ content will reappear
An update will be provided when we release a permanent fix to address this issue.
Mar 20, 2024 - 09:04 CDT
Support workaround steps for users experiencing this issue:
1. Make sure the member has re-activated their Apple Fitness+ subscription
2. If content is not visible:
Navigate to your profile by clicking on your picture top right > Select Plan Settings > Scroll to Apple Fitness+ > Select Disable > Select Yes, disable > Once Enable option appears, Select Enable > Navigate back to the App home screen > Snap down to refresh the page > Apple Fitness+ content will reappear
An update will be provided when we release a permanent fix to address this issue.
Mar 20, 2024 - 09:04 CDT
Investigating - We are aware of an issue with Facebook's inability to integrate leads into ClubOS, and are working with both the Meta and ClubOS teams to find a solution. In the meantime if you are using Facebook lead forms, you will need to manually enter leads - We suggest using your club's landing page as your lead form to ensure that leads are being entered in a timely manner. An update will be provided when the root cause has been identified and work towards a fix is in progress.
Apr 05, 2024 - 16:24 CDT
Apr 05, 2024 - 16:24 CDT
About This Site
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